E-Commerce Operations Manager

White Cap • Birmingham, AL

1d • Onsite

About The Position

Responsible for serving as voice-of-the-customer to drive website adoption and conversion rates for customers and field associates. Ensures the website drives conversion rates and increases sales revenue. Translates technical and branch implications into business implications. Coordinates and leads efforts with Product, UX, Engineering and PMO teams to ensure features and capabilities are delivered in a way that optimizes performance and business value. Recommends and coordinates new technologies to accelerate revenue growth.

Requirements

• BS/BA in a related discipline.
• Generally 7+ years of experience in a related field.
• Technical acumen, effective communication.

Nice To Haves

• Experience with e-commerce platforms, such as Optimizely and Magento.
• ERP knowledge, Oracle.
• Experience with TradeCentric and PunchOut solutions.

Responsibilities

• Builds relationships through collaborating with customers, field associates, supply chain, category management, vendors, IT/engineering and operations teams to deliver the common eComm business goals.
• Coordinate with district/regional leadership to increase website adoption, develop enhancements that improve workflow and customer experience.
• Contributes to the annual eComm plan to include qualitative and quantitative goals, strategic partnerships, messaging and operational support.
• Creates and implements operational processes to drive optimal eComm customer adoption, satisfaction and revenue.
• Analyzes, identifies, and categorizes customer issues and prioritize and channel it to appropriate teams for resolution, as it relates to onboarding , website features, sales operations at a branch level.
• Communicates to all levels of business for customer feedback updates, revenue goals, status updates on projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior