E-Commerce and Operations Spcialist
About The Position
A growing e-commerce business is seeking a proactive, customer-focused, and detail-oriented E-Commerce Specialist to support day-to-day customer communication and operational coordination. This role is ideal for someone with experience in e-commerce platforms and logistics coordination, particularly within platforms such as Amazon, Shopify, or TikTok Shop. The successful candidate will serve as a key support person in ensuring smooth customer experiences, timely responses, and effective coordination with warehouses and logistics partners. The ideal candidate is organized, responsive, and comfortable handling customer concerns while multitasking across multiple platforms and operational processes.
Requirements
- Previous experience in customer service or operations support is required
- Excellent English communication skills (written and verbal)
- Strong problem-solving and multitasking abilities
- Highly organized, responsive, and detail-oriented
- Ability to work independently in a remote work environment
- Customer-focused mindset with a professional and solutions-oriented approach
Nice To Haves
- Experience with e-commerce platforms such as Amazon, Shopify, or TikTok Shop is highly preferred
- Experience coordinating with logistics, warehouse, or fulfillment teams is preferred
Responsibilities
- Respond promptly and professionally to customer concerns and inquiries via email and calls (when necessary)
- Provide accurate updates regarding orders, shipping, returns, and product-related concerns
- Maintain a positive customer experience and ensure customer satisfaction
- Monitor and respond to customer messages and inquiries across e-commerce platforms such as Amazon, Shopify, and TikTok Shop
- Assist in maintaining smooth day-to-day operations within the selling platforms
- Escalate urgent issues or recurring customer concerns when necessary
- Coordinate with warehouses and logistics teams regarding delayed shipments, tracking updates, and return requests
- Assist in monitoring fulfillment-related concerns and ensuring timely resolution
- Communicate shipping or operational updates clearly to customers and the client
- Work closely with the client to support daily operational tasks and customer-related processes
- Assist with organizing information, tracking issues, and maintaining operational efficiency
- Support additional administrative or operational tasks as needed
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
