E-Commerce Assistant Manager

Goodwill Industries of New Mexico•Albuquerque, NM

1d•Onsite

About The Position

Goodwill Industries of New Mexico is hiring an E-Commerce Assistant Manager to support the day-to-day operations of their online shopping platforms. This role involves assisting in managing eCommerce operations, supervising a team of associates, and collaborating with cross-functional teams to drive business results. The position offers opportunities for learning and growth, a career with purpose, and the chance to make a positive impact in the community.

Requirements

Understanding of E-Commerce platforms.
Platform configuration and optimization.
Technical troubleshooting.
Strong writing, proofreading, and editorial skills.
Excellent organizational, time management, and customer service skills.
Ability to manage multiple priorities and work independently.
Must be able to pass a criminal background check and drug test.
Must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.
High School Diploma/GED
2 years of progressive work experience in retail including one-year supervisory experience or equivalent combination of education and experience.

Responsibilities

Supervise listers, shippers, and photographers to ensure a productive work environment
Oversee the quality of goods listed on website and ensure timely shipments
Manage records and reports, including daily sales and listing totals
Maintain positive public image through clean work environment and attractive listings
Safeguard merchandise and facility, and ensure security precautions
Provide excellent customer service and resolve customer complaints
Ensure compliance with Goodwill policies, including loss prevention, HIPAA, and CARF standards
Support E-Commerce Operations Manager in personnel actions and employee supervision
Maintain confidentiality and perform other duties as assigned
Lead development and execution of e-commerce strategy to drive sales growth
Oversee online sales platforms, ensuring accurate listings, competitive pricing, and efficient order fulfillment
Manage inventory flow, pricing, and merchandising to optimize revenue
Ensure high-quality product listings and photography
Analyze sales data and KPIs to inform business decisions
Supervise and develop e-commerce team members
Ensure compliance with e-commerce regulations and internal policies
Collaborate with cross-functional teams to drive business results
Stay up to date on e-commerce trends and best practices to drive innovation and improvement
Directly supervises e-commerce team members, assists in managing daily operations, and trains associates on tasks.
Serves as manager on duty in the E-Commerce Operations Manager's absence and oversees daily customer service ticket resolution.