Dunkin' Store Management in Training (MIT) - Springfield - Cottage

Salema Management•Springfield, MA

1d•$16 - $18

About The Position

Salema Management, a local Dunkin' franchisee employer group, is recruiting candidates for a Store Manager Training Program. The program prepares trainees to assume the full responsibilities of a Store Manager and helps them become familiar with the company. It typically lasts 1–3 months, with timing tailored to each trainee’s needs. Training includes working alongside Training Managers in high-volume locations, completing HR training, earning ServSafe certification and completing allergen awareness training, working a variety of shifts alongside team members, and demonstrating the ability to perform all restaurant positions. After training, the Store Manager performs team-member duties and oversees daily restaurant operations, including staffing, cleanliness, inventory, equipment, product quality, service, and customer and associate satisfaction. The role also includes hiring and training team members, maintaining communication and positive associate relations, tracking sales and cost goals, completing daily payroll, cash, and operational tasks, and enforcing safety, food-safety, sanitation, and legal requirements.

Requirements

Basic computer skills.
Fluency in spoken and written English.
High school diploma or equivalent.
Must be at least 18 years of age.
Ability to stand on feet and perform repetitive bending, stooping, and reaching.
Ability to lift objects, ice, products, and boxes up to 20 pounds, if applicable.
Ability to wear a headset and work in a small space.

Nice To Haves

Previous experience in retail, restaurant, or hospitality.
Experience with restaurant costs, inventory, and shift management.
Welcoming, upbeat, and positive attitude.
Focus on exceptional guest experience and a positive working environment for the team.
Ability to lead in a fast-paced environment while adhering to brand standards and maintaining a clean, organized restaurant.
Ability to motivate, lead, and develop a team.
Ability to train others on all aspects of restaurant operations.

Responsibilities

Complete the company’s comprehensive Store Manager training program.
Work alongside Training Managers in high-volume locations to learn management practices.
Complete HR training covering employment law and company policies.
Obtain ServSafe certification and complete Allergen Awareness Training.
Work a variety of shifts alongside team members and apply leadership training.
Demonstrate the ability to perform the duties of all positions within a Dunkin' location.
Perform the responsibilities of restaurant team members after training.
Ensure the store is open, appropriately staffed, clean, adequately stocked, and operating with working equipment.
Ensure food, service, ambiance, and overall customer and associate satisfaction meet expectations.
Ensure products are prepared and presented according to brand and company standards.
Interview and select HR-approved candidates for open team-member positions.
Train restaurant team members.
Maintain effective communication and positive associate relations.
Monitor progress toward company sales, payroll, and food-cost goals.
Complete store payroll, cash, and operational tasks daily.
Maintain a safe, secure, and healthy environment by following and enforcing safety, food-safety, and sanitation requirements and applicable laws.
Recruit, hire, develop, and coach restaurant team members to drive sales, improve profitability, and increase guest satisfaction.