US-Store Leader

Apple•Manchester, NH

About The Position

Apple Retail brings together Apple’s expertise to help people do what they love and deliver an only-at-Apple experience. The Store Leader builds and leads a team that engages and supports customers in a dynamic environment. This role fosters a culture where the team performs with excellence, is energized by Apple’s goals and priorities, and creates quality customer experiences. The Store Leader models Apple’s values, demonstrates care for teams and customers, and remains present and available. The role leads store operations and people development, including developing operational strategy, achieving store performance goals, setting scheduling strategy, analyzing business information, and protecting company assets. The Store Leader also promotes inclusion, assesses team and customer sentiment, and takes action to create a safe, respectful, and inclusive workplace.

Requirements

Available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to approved accommodations.
Proficient in written and spoken English; sign language is supported.
At least 5 years of leadership experience in retail, sales, or a related field.

Nice To Haves

Successfully exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Follow through on commitments and establish mechanisms to encourage others to do the same.
Instill trust within the team and operate with a high level of integrity.
Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
Communicate excellently and tailor communication style to different audiences.
Coach, train, and develop the store team to drive positive customer experiences that build loyalty and deliver measurable results.
Lead, build, and manage multiple business groups within a fast-paced, complex, and constantly changing retail environment.
Manage multiple strategic priorities through effective organization, planning, and prioritization.

Responsibilities

Lead and coach a team to identify customer needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.
Coach and develop leaders to create high-performing teams that deliver exceptional results.
Attract, recruit, train, develop, and retain a diverse, high-performing team.
Participate consistently and actively in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.
Develop the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.
Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.
Analyze and use business information to support and execute the Apple Retail vision.
Regularly assess team and customer sentiment through formal and informal channels, address opportunities, and celebrate and recognize successes.
Maintain and uphold Apple’s policies and procedures, and protect company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.
Demonstrate Apple’s inclusion and diversity values in daily activities.
Model inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.