Store Leader

kate spade new york•Napa, CA

6d•$30 - $45

About The Position

The Store Leader leads a Kate Spade New York store to maximize productivity and profitability by building a high-performing team, elevating the service environment, and driving results through clienteling, omni-channel sales, and operational excellence. The role models brand behaviors and fosters an inclusive culture where associates can thrive as their authentic selves. The Store Leader oversees the client experience, talent development, store financial performance, brand presentation, and daily operations. The position includes coaching associates, managing schedules and payroll, analyzing business results, maintaining visual and operational standards, and ensuring compliance with loss prevention, safety, and company policies.

Requirements

At least 3 years of store leadership experience in retail or service.
Proven sales leadership, coaching and development, stakeholder management, communication, conflict mediation, time management, and data-driven decision-making skills.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Familiarity with CRM and clienteling tools.
Social media literacy and understanding of live and virtual selling trends.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury or premium retail experience.
A combination of education and experience may be considered in place of the stated experience qualification.

Responsibilities

Model Kate Spade New York service behaviors and selling standards, coaching associates in real time to deliver a premium client experience.
Drive clienteling and omni-channel strategies, including consistent CRM and client book usage, proactive outreach, follow-ups, and achievement of sales and service KPIs.
Empower the team to resolve customer issues and use social selling programs, including live-stream shopping where applicable.
Collect and share customer feedback and product insights with leadership.
Recruit, onboard, train, motivate, and develop a high-performing team aligned with brand values.
Set goals, provide ongoing coaching and performance management, conduct regular check-ins and annual evaluations, and address underperformance through development plans.
Recognize strong performance and foster an inclusive, equitable, and diverse culture.
Own store financial performance through forecasting, planning, and delivery against sales and productivity goals.
Analyze selling reports and business trends, identify opportunities, and implement action plans.
Collaborate with leadership and cross-functional partners to execute strategies.
Communicate the brand's aesthetic, philosophy, and lifestyle to team members and clients.
Execute visual directives and maintain store standards, displays, windows, and brand-right storytelling.
Oversee opening and closing routines, cash handling, bank deposits, and facility security.
Manage scheduling and payroll within budget to maintain appropriate sales-floor coverage.
Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
Ensure compliance with loss prevention, safety, and policy standards, and lead regular store meetings.
Use Microsoft Office and CRM systems for reporting, communication, and operational tasks.