Store Leader (Manager) Trainee

7‑Eleven•Gilbert, AZ

About The Position

The Store Leader oversees store operations and implements the company’s Servant Leadership approach. The role includes learning 7-Eleven’s Retailer Initiative strategy and receiving training on its Retail Information System inventory management and ordering technology. After completing required training and certifications, the Store Leader helps manage store staff through coaching, training, feedback, and scheduling. The Store Leader provides guest service leadership, resolves escalated customer concerns, supervises employees, and supports compliance with company policies and applicable laws. The role also oversees food programs, inventory and ordering, merchandising, store reporting and reconciliation, cleanliness, and employee and customer safety. The position requires working at least 50 hours per week, with flexible availability to cover shifts—including nights, weekends, holidays, and occasional on-call duty—as business needs require. Stores operate 24 hours a day, seven days a week.

Requirements

At least 1 year of relevant work experience.
At least 1 year of management experience.
Experience as a Store Leader, or an equivalent combination of education and experience.
Valid driver’s license from the state of residence and automotive liability insurance during employment.
Current food handler or food safety certification as required by the county.
Ability to oversee customer service and provide leadership, training, and coaching to store employees.
Ability to implement food, merchandising, and marketing programs.
Competency in cash handling, fuel transactions, and promoting the company loyalty program.
Strong mathematics ability and proficient computer knowledge.
Strong oral and written communication and interpersonal skills.
Ability to multitask and work flexible hours, including nights, weekends, holidays, and occasional on-call duty.
Ability to work at least 50 hours per week and cover any shift based on business needs, potentially working more than 50 hours in a week.
Reliable transportation for scheduled shifts and compliance with transportation requirements under banking policies.
Reliable communication source for contact by supervisors and store employees.
Authorization to work in the United States and meeting the minimum age requirements under company policy.
Ability to perform the described essential job functions with or without reasonable accommodation.
Physical ability to frequently walk and stand; occasionally reach, stoop, sit, kneel, crouch, squat, and climb, including ladders; repeatedly bend, stand, reach, push, and pull; bend at the waist with some twisting; occasionally lift, carry, push, or pull up to 50 pounds; and grasp, reach, and manipulate objects by hand throughout the day.

Nice To Haves

High school diploma or GED is preferred, but is not required for candidates with at least one year of retail management experience.

Responsibilities

Ensure prompt, efficient, and courteous guest service from the Store Leader and store employees.
Handle escalated customer concerns and emergencies, seeking appropriate resolutions within company guidelines.
Supervise employees, maintain positive employee relations and morale, and ensure compliance with company policies and procedures.
Ensure employees perform the responsibilities described in their job descriptions.
Monitor customer and employee safety and follow company reporting procedures.
Comply with company expectations, guidelines, policies, and applicable federal and local laws.
Manage food programs, food preparation, food safety, and 7Now programs.
Forecast, order, stock, and merchandise products.
Conduct inventory counts, submit invoices, and reconcile reports.
Assist with timely reconciliation of store operations paperwork and cash and lottery transactions.
Help maintain a clean, guest-friendly store environment.
Use company expectations, store metrics, shops or visits, and store reporting to positively affect change.
Hire, train, mentor, and coach employees, including maintaining disciplinary accountability.
Work assigned hours of at least 50 hours per week and cover shifts as required, including nights, weekends, holidays, and occasional on-call duty.