Store Leader, General Manager, SLC (Milk Block)
About The Position
The Store Leader will oversee and manage the daily operations of the restaurant, ensuring that all job duties are carried out in accordance with internal policies and procedures. This role involves coordinating training, organizing staff schedules, maintaining personnel records, and conducting performance evaluations. The Store Leader is responsible for food preparation and service quality, customer satisfaction, inventory management, and financial administration. They also ensure compliance with health, safety, and hygiene standards, and foster a positive work environment. Participation in local events and flexible availability are also key aspects of this position.
Requirements
- Strong supervisory and leadership skills, including the ability to develop and motivate a team of up to 20 employees.
- Excellent interpersonal and communicative skills with a focus on customer service.
- Excellent time management skills with the ability to work effectively in a high-stress environment.
- Excellent organizational skills and attention to detail.
- Familiarity with food handling, safety, and other restaurant guidelines.
- Proficient with Google Workspace or related software.
- Strong reading and writing skills; ability to follow written and oral instructions and procedures.
- Manual dexterity; auditory and visual skills.
- High school diploma or equivalent required.
- Previous restaurant experience required.
- Successful completion of corporate training program required.
Nice To Haves
- Management experience preferred.
Responsibilities
- Coordinates training activities for new hires and restaurant staff.
- Organizes and oversees the staff schedules.
- Maintains accurate and thorough personnel records and documentation.
- Conducts performance evaluations.
- Handles discipline and termination of employees.
- Oversees food preparation and service, ensuring all food meets company standards.
- Ensures customer satisfaction with all aspects of the restaurant and dining experience.
- Handles customer complaints, resolving issues in a diplomatic and courteous manner.
- Ensures compliance with alcoholic beverage regulations where applicable.
- Estimates food and beverage costs.
- Monitors stock levels and manages inventory, purchasing food and supplies as needed.
- Completes all financial and payroll-related administrative duties accurately and on time.
- Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
- Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
- Monitors sales and labor records, managing performance in accordance with company policy.
- Reviews operational reports and analyses from the Regional Manager, executes appropriate recommendations, and prepares and submits operations reports.
- Fosters a positive work environment by leading by example.
- Attends scheduled weekly meetings with shift leads and other department leaders.
- Participates in local events or promotional opportunities to represent MOZZ positively.
- Maintains flexible availability across any day of the week to fit business needs.
- Performs other work-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
