Store Leader, General Manager, Provo

Mozz Sourdough Pizza • Provo, UT

1d • $23 - $25 • Onsite

About The Position

The Store Leader will oversee and manage the daily operations of the restaurant, ensuring that all job duties are carried out in accordance with internal policies and procedures.

Requirements

• Strong supervisory and leadership skills, including the ability to develop and motivate a team of up to 20 employees.
• Excellent interpersonal and communicative skills with a focus on customer service; cooperates and works effectively with all co-workers.
• Excellent time management skills with the ability to work effectively in a high-stress environment.
• Excellent organizational skills and attention to detail; plans and completes job duties with minimal supervisory direction using appropriate judgment.
• Familiarity with food handling, safety, and other restaurant guidelines
• Proficient with Google Workspace or related software.
• Strong reading and writing skills; ability to follow written and oral instructions and procedures.
• Manual dexterity; auditory and visual skills.
• High school diploma or equivalent required.
• Previous restaurant experience required
• Successful completion of corporate training program required.

Nice To Haves

• management experience preferred

Responsibilities

• Coordinates training activities for new hires and restaurant staff to include identification and analysis of training needs and the implementation of programs to address deficiencies.
• Organizes and oversees the staff schedules.
• Maintains accurate and thorough personnel records and documentation in accordance with company policy.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.
• Oversees food preparation and service, ensuring all food meets company standards for quality, appearance, consistency, timeliness, and presentation, while maintaining compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations where applicable. (For locations with an alcohol program only.)
• Estimates food and beverage costs.
• Monitors stock levels and manages inventory, purchasing food and supplies as needed, including picking up items from other locations when necessary.
• Completes all financial and payroll-related administrative duties accurately and on time.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Monitors sales and labor records, managing performance in accordance with company policy.
• Reviews operational reports and analyses from the Regional Manager, executes appropriate recommendations in response to progress and adverse trends, and prepares and submits operations reports and other documentation as requested.
• Fosters a positive work environment by leading by example to maintain a supportive and productive team culture. Encourages others to take pride in their work and creates an atmosphere where team members feel motivated and valued.
• Attends scheduled weekly meetings with shift leads and, if applicable, other department leaders and the Store Leader.
• Participates in local events or promotional opportunities as needed to represent MOZZ positively in the community.
• Maintains flexible availability across any day of the week to fit business needs.
• Performs other work-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED