Store Lead - Gilroy Premium Outlets - Part Time
About The Position
The Store Lead supports the Store Leadership Team by completing cash-wrap operations and opening and closing procedures, and by acting as Leader on Duty (LOD). The Store Lead represents the brand professionally, engages customers, maintains store standards, and supports teamwork and employee development. The role helps train and develop associates, provides timely coaching and feedback, supports the management team in addressing performance concerns, and participates in company training initiatives. The Store Lead also helps deliver exceptional customer service, maintain store operations and safety standards, and support store profitability and productivity.
Requirements
- High school diploma or equivalent.
- 1–3 years of previous retail experience.
- Must be at least 18 years old.
- Excellent customer engagement skills.
- Detail oriented.
- Ability to prioritize tasks.
- Ability to work in a team environment.
- Ability to give and receive performance-based feedback.
- Willingness to embrace self-development.
- Effective communication skills.
- Adaptability and flexibility in response to changing priorities.
- Excellent time management, planning, and organization skills.
- Proficient in Microsoft Office.
- Ability to adapt to and learn internal applications.
- Ability to work a flexible schedule, including weekends, to meet business needs and company PT/FT availability requirements.
- Ability to maneuver on the sales floor and in the stockroom, climb a ladder, and lift and carry up to 50 lbs.
Responsibilities
- Assist in developing talent by training associates and providing in-the-moment coaching.
- Partner with the Store Manager to address associate performance concerns.
- Support and participate in company training and development initiatives.
- Foster a positive work environment and provide timely, objective feedback.
- Assess performance and provide appropriate feedback daily and during annual performance reviews.
- Motivate and inspire associates to build brand loyalty and create a positive environment for internal and external customers.
- Model and encourage exceptional customer service, and maintain high store standards and brand integrity.
- Represent the company professionally and positively.
- Support the management team in maximizing productivity through operational and product knowledge, customer service, and participation in key store initiatives.
- Participate in the Leader on Duty (LOD) program, provide an exceptional shopping experience, and drive store profitability while leveraging payroll.
- Process payroll weekly.
- Modify the schedule based on the business climate.
- Help maintain a clean, organized, and efficient stockroom in accordance with policies.
- Ensure CRE standards and safety requirements are met.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
