Store Lead - Silver Sands Factory Outlet - Full Time

The Children's Place•Lake Township, PA

9d•Onsite

About The Position

The Store Lead supports the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and serving as Leader on Duty (LOD). The role represents the brand professionally, engages customers, maintains store standards, and supports teamwork and employee development. The Store Lead partners with the Store Manager and management team to develop associates, address performance concerns, maintain a positive work environment, and support store productivity and profitability. The position also includes weekly payroll processing, schedule adjustments based on business conditions, stockroom upkeep, and ensuring environmental and safety standards are met.

Requirements

High school diploma or equivalent.
1–3 years of previous retail experience.
Must be at least 18 years of age.
Excellent customer engagement skills.
Detail-oriented, with the ability to prioritize tasks.
Ability to work in a team environment and give and receive performance-based feedback.
Commitment to self-development.
Effective communication skills.
Adaptability and flexibility when priorities change.
Excellent time management, planning, and organizational skills.
Proficiency in Microsoft Office.
Ability to adapt to and learn internal applications.
Ability to work a flexible schedule, including weekends, to meet business needs and company PT/FT availability requirements.
Ability to maneuver on the sales floor and in the stockroom, climb a ladder, and lift and carry up to 50 pounds.

Responsibilities

Assist in developing associates through training and in-the-moment coaching conversations.
Partner with the Store Manager to address associate performance concerns.
Support and participate in company training and development initiatives.
Foster a positive work environment and provide timely, direct, and objective feedback.
Assess performance and provide appropriate feedback daily and during annual performance reviews.
Motivate and inspire associates to build brand loyalty and create a positive environment for internal and external customers.
Model and encourage exceptional customer service on the sales floor and maintain store standards and brand integrity.
Represent the company in a professional and positive manner.
Support the management team in maximizing productivity through operational and product knowledge, customer service, and participation in key store initiatives.
Participate in the Leader on Duty program by delivering an exceptional shopping experience and driving store profitability while leveraging payroll.
Process payroll weekly.
Modify schedules based on the business climate.
Help maintain a clean, organized, and efficient stockroom in accordance with policies.
Ensure environmental (CRE) standards and safety requirements are met.