Store General Manager - Cincinnati Winton Road, OH

Petco • Cincinnati Winton Road, OH

12d • Onsite

About The Position

The Store General Manager leads a high-performing Pet Care Center, putting pets first while inspiring partners, delighting customers, and delivering strong business results. The role owns the store’s people, performance, and processes and models effective leadership. The General Manager builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience.

The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and active engagement with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. This is a full-time position; eligibility for full-time status is based on average hours worked under company policy and applicable law. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

• At least 3 years of management experience; retail leadership is preferred.
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• Genuine passion for pets and customer service.
• High school diploma or GED preferred.
• Internal candidates may be required to complete Petco leadership development programs.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Retail leadership experience.
• High school diploma or GED.

Responsibilities

• Champion the health, safety, and humane care of animals and ensure Petco standards and policies are met.
• Create a welcoming, supportive environment for pets and pet parents, and lead with integrity and transparency.
• Attract, hire, train, coach, and develop diverse talent across roles in the Pet Care Center.
• Build an inclusive, collaborative, energized team; coach in the moment, celebrate wins, and support partner growth and engagement.
• Develop a strong leadership bench and succession plan; lead performance management, coaching, accountability, and career development.
• Drive sales growth, profitability, and operational excellence; analyze results and take action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes according to brand and safety standards.
• Represent Petco in the community through local events, adoption initiatives, and partnerships.
• Meet or exceed sales, profitability, and operational goals using Petco tools, programs, and insights.
• Review and act on reporting, audits, and Pet Care Center visits.
• Ensure safe opening and closing procedures and compliance with security protocols.
• Maintain store appearance, cleanliness, and safety standards.
• Protect pets, partners, and merchandise through loss prevention and inventory controls.
• Complete administrative, payroll, and inventory tasks accurately and on time.
• Perform customer assistance and cashiering and point-of-sale transactions.
• Support Pet Care Center operating hours, including evenings, weekends, and holidays.

Benefits

• Growth opportunities through development programs and career pathways.
• Health and financial benefits, 401K, incentives, and PTO are referenced in the linked Petco Total Rewards overview; specific offerings are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED