Store Director Chicago store - John Lobb

Hermès • Chicago, IL

20h • $120,500 - $134,500 • Onsite

About The Position

John Lobb is seeking an outstanding Store Director to lead the opening of its new flagship store in Chicago. This role is a significant step in the House's expansion across the Americas. The Store Director will oversee all aspects of the boutique, aligning with the commercial strategy, supervising and coaching staff to achieve sales objectives, and maintaining an active management presence on the sales floor. The ideal candidate will embody the values of excellence and savoir-faire that define the John Lobb spirit, establishing a strong local presence and providing an unparalleled client experience. The Store Director will be responsible for driving sales growth, profit and loss management, and operational excellence, while also designing and implementing store strategies, controlling expenses and inventory, and proposing business development initiatives. This role requires strong leadership, effective communication, and a focus on staff morale and career development.

Requirements

• Tertiary education and experienced Manager with a proven number of years of management experience and a strong sense of customer service.
• Demonstrated skills and experience of a leading retail manager in a luxury environment.
• Exceptional communication and networking skills, able to build good professional working relationships.
• Ability to work across cultures.
• Proactive, results-driven individual, demonstrating initiative and commercial creativity.
• Well organized with an ability to think multi-dimensionally.
• Strong business sense with solid analytical skills.
• Hands-on computer knowledge of MS Office and excellent digital skills.
• Excellent spoken and written English.
• An appreciation of the style and elegance of the house reflecting this in personal presentation.

Nice To Haves

• Additional languages are a plus.

Responsibilities

• Drive sales growth, profit and loss management and operational excellence for the store.
• Design and action the store strategy with a vision on mid and long term.
• Controls expenses and inventory shortage.
• Proactively propose business development strategies to Retail Management.
• Assume leadership role through effective communication and awareness of staff morale and career development.
• Offer an excellent after-sales service and survey competitor projects and events.
• Prepare and make purchases for new collections with the support of the Commercial Office.
• Implement a proper buying strategy based on boutique specificity.
• Draw up and monitor the budget in cooperation with the Managing Director.
• Ensure control of Stock Management, Merchandising, After Sales Service, Sales administration and Internal control.
• Achieve the store's sales targets and ensure resources are aligned with objectives.
• Ensure the proper maintenance of the store's profit and loss statement and manage KPIs.
• Improve the quality of sales as per internal House standards.
• Ensure the store team fully understands and applies selling goals & strategy.
• Prepare weekly retail catch-up meetings with sales KPIs and team feedback.
• Manage inventories proactively: optimize sales, control stock accuracy, anticipate needs, minimize shrinkage, and deploy cycle counts and stock takes.
• Welcome and engage with clients, embodying the John Lobb brand image and values.
• Ensure the sales team provides excellent service in line with John Lobb standards.
• Work on client loyalty and development within the client portfolio.
• Coordinate retail events within the store in collaboration with the Communications Department.
• Maintain a strong local presence in the city and anticipate clients’ expectations.
• Support the sales team in difficult client situations.
• Be present on the shop floor, motivating the team to serve all store visitors to excellent standards.
• Track each team member’s performance, defining responsibilities and setting targets.
• Ensure fair allocation, motivation, and development of employees to foster team spirit.
• Ensure the team receives regular training (CX, product knowledge, selling skills).
• Manage untaken annual leaves in line with company policies.
• Provide inspirational and motivational leadership, giving vision and clarity to the team.
• Participate in the recruiting process, integrating and training sales staff.
• Ensure respect for law and company policies, including health and safety.
• Act as the first ambassador to customers, setting an example for the team.
• Guarantee that procedures and systems are clearly understood, run smoothly, and comply with sales activities.
• Ensure compliance with company procedures and requirements for all sales activities.
• Ensure the quality of the boutique, monitoring maintenance services, renovations, and works.
• Act as the John Lobb Ambassador to customers and external contacts.
• Represent the John Lobb name to existing and potential customers.
• Compile and permanently update an accurate customer database.
• Propose store promotional activities and customer service practices.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision,
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• Various voluntary benefits such as flexible spending accounts, voluntary life insurance
• Product discount and EAP resources
• Access to Family Building Support and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree