Store Manager - Chicago
About The Position
Dolce & Gabbana is seeking a Store Manager to manage and operate its Chicago boutique. The role requires familiarity with the systems, methods, and procedures involved in store operations, consistent application of company guidelines, and enforcement of established standards. The central focus is achieving the sales plan by maximizing available resources while maintaining the integrity and image of the brand. The Store Manager oversees sales, expenses, client service and development, inventory, merchandise presentation, store upkeep, staffing, and daily operations. They lead recruitment, coaching, training, and personnel development, with training and development accounting for 25% of the role. The manager also plans staff coverage and schedules, conducts weekly store meetings and daily sales and priority reviews, recommends sales and marketing strategies, and communicates effectively with clients, staff, and the Corporate Office.
Requirements
- At least 5 years of high-volume retail management experience, preferably in the luxury sector.
- Exceptional organizational skills, follow-through, and attention to detail.
- Strong problem-solving attitude.
- Ability to assess priorities, meet deadlines, and work under pressure.
- Collaborative spirit and proactive attitude.
Nice To Haves
- Experience in the luxury retail sector.
Responsibilities
- Achieve store sales goals.
- Control store expenses.
- Ensure exemplary client service by monitoring, assessing, and coaching staff, while managing client development.
- Ensure stock replenishment of basics and purchase assortment to achieve store goals.
- Present merchandise in a way that maintains the collection’s direction and maximizes sales.
- Maintain overall store presentation, including maintenance, housekeeping, professionalism, and organization.
- Support smooth store operations through informed decision-making based on knowledge of consequences, alternatives, and available resources.
- Control inventory.
- Manage staff effectively through coaching and development.
- Recruit strong candidates.
- Oversee staff training to ensure coverage of product knowledge, client service, systems, procedures, and teamwork.
- Prepare personnel development plans with clear, measurable staff goals.
- Foster high morale and team spirit; encourage group activities, contests, and special employee benefits with advance Corporate approval.
- Review and approve schedules to ensure adequate coverage, including daily zone and break schedules, weekly schedules, and vacation schedules; synchronize managers’ schedules to ensure management presence in the store.
- Conduct weekly store meetings covering employee and sales-related issues, product knowledge, and other information.
- Review daily sales expectations, new shipments, and priorities each morning with departments or in a general meeting.
- Recommend sales and marketing strategies to achieve goals.
- Communicate effectively with clients, staff, and the Corporate Office, and with all levels of the organization.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
