Store Director - Orlando

Tiffany & Co.•Orlando, FL

About The Position

The Store Director leads, develops, and supports the sales and/or operations of a Tiffany store to meet or exceed sales and profitability targets. This collaborative, decisive leader partners with the Market Vice President and builds a climate of service excellence, guiding the team to deliver extraordinary client experiences. The Store Director embodies Tiffany’s Cultural Values: Create the Dream, Be Bold, Win with Passion, Do the Right Thing, and Be Brilliant Together. The role drives sales and client loyalty by identifying business opportunities, implementing actions to achieve sales plans, directing client-development activity, leading on the sales floor, managing client relationships, and motivating the team across key product pillars. The Store Director also elevates the in-store experience by coaching the team using client feedback, maintaining a strong Guest Experience presence on the sales floor, reinforcing the Power of Blue selling ceremony, optimizing hospitality and store amenities, and acting on client feedback to improve service. The Store Director hires and develops talent, executes a store Talent Action Plan, assesses capabilities, creates development plans, provides coaching and feedback, uses recognition and performance management to improve engagement and performance, and recruits a diverse, multilingual, highly skilled talent pipeline.

Requirements

Minimum 7–10 years of sales management experience in retail, luxury retail, or relevant client-related experience such as hospitality.
Proven track record in sales generation and managing achievement of sales goals.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and point-of-sale (POS) systems.
Flexibility to work in various roles based on business needs, including on the sales floor and in operations.
Authorization to work in the United States or in the country where the position is based.

Nice To Haves

College or university degree.
Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework.

Responsibilities

Lead, develop, and support store sales and/or operations to meet or exceed sales and profitability targets.
Partner with the Market Vice President and lead the team in delivering extraordinary client experiences.
Identify business opportunities and implement actions to achieve or exceed monthly, quarterly, and annual sales plans.
Direct managers to drive client-development activity and cultivate new and existing clients.
Lead on the sales floor, personally manage client relationships, and motivate the team to drive business through key product pillars.
Model and coach service excellence using TEI (Voice of Client Survey) feedback and improve the Tiffany Experience Index.
Maintain Guest Experience management presence on the sales floor, coach the team on the Power of Blue selling ceremony, and ensure client experience expectations are met.
Optimize hospitality and store amenities, and act on client feedback to improve service.
Hire and develop talent, execute a store Talent Action Plan, assess capabilities, and build development plans.
Coach and provide qualitative feedback, use reward and recognition and performance management to improve team engagement and performance.
Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent.