Store Director - Orlando

Tiffany & Co • Orlando, FL

6d

About The Position

The Store Director leads, develops, and supports the sales and/or operations of a Tiffany store to meet or exceed sales and profitability targets. This collaborative leader partners with the Market Vice President, builds a climate of service excellence, and leads the team in delivering extraordinary client experiences. The role embodies Tiffany’s Cultural Values: Create the Dream, Be Bold, Win with Passion, Do the Right Thing, and Be Brilliant Together.

The Store Director drives sales and client loyalty, leads the team on the sales floor, and develops client relationships. They elevate the in-store experience through coaching, hospitality, and attention to client feedback. They also hire, develop, and retain talent, build development plans, and foster team engagement and performance.

Requirements

• A minimum of 7–10 years of sales management experience in retail, luxury retail, or relevant client-related experience such as hospitality.
• Proven track record in sales generation and managing achievement of sales goals.
• Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, Visio, and PowerPoint; client tracking systems; and point-of-sale (POS) systems.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Flexibility to work in various roles based on business needs, including on the sales floor and in operations.
• Authorization to work in the United States or in the country where the position is based.

Nice To Haves

• A college or university degree.
• A graduate gemologist degree or previous Gemological Institute of America (GIA) coursework.

Responsibilities

• Lead, develop, and support store sales and/or operations to meet or exceed sales and profitability targets.
• Partner with the Market Vice President and lead the team in delivering extraordinary client experiences.
• Build client relationships to achieve the sales plan and drive lifetime loyalty and spend.
• Identify business opportunities and implement actions to meet or exceed monthly, quarterly, and annual sales plans.
• Direct managers in client development activities to cultivate new and existing clients.
• Demonstrate sales leadership on the sales floor and personally manage client relationships.
• Motivate the team to drive business through key product pillars.
• Model and coach service based on Voice of Client Survey feedback and improve the Tiffany Experience Index.
• Maintain Guest Experience management presence on the sales floor and coach the team on the Power of Blue selling ceremony.
• Optimize hospitality and store amenities to create unique experiences.
• Act on client feedback and service performance to improve the client experience.
• Hire and develop talent, and execute a Talent Action Plan for the store.
• Assess capabilities and create development plans to grow talent and support career growth.
• Coach and provide qualitative feedback, using recognition and performance management to improve engagement and performance.
• Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed