Orlando Vineland Bulova Store - Assistant Store Manager

Citizen Watch Company of America•Tulalip, WA

2d•Onsite

About The Position

The Assistant Store Manager assists the General Manager in motivating and inspiring the team to achieve store productivity goals. The role helps analyze daily, weekly, and monthly sales and develop action plans to increase top-line sales. It also supports payroll budget management, effective use of team skills, and a positive staff and customer experience. The Assistant Store Manager assists with recruiting, hiring, training, and developing the store team and helps ensure consistent, compliant store operations. As a brand ambassador, the role supports sales, profits, staff development and retention, store traffic, and brand building through visual merchandising and presentation. The Assistant Store Manager helps achieve sales and profit budgets through sales motivation and expense control, models effective selling and customer service, supports staffing and payroll goals, and maintains sales-floor coverage. The role helps train and retain associates, monitor scheduling, communicate and achieve KPI metrics, and build long-term client relationships. It also oversees product presentation, inventory and product transfers, repairs and receiving, visual directives, store safety, cash handling and loss-prevention procedures, administrative work, and store cleanliness. The Assistant Store Manager prepares nightly business recaps and is responsible for the store when the General Manager is absent. The position is for the Orlando Vineland Bulova Store. Pay is $19.50–$20.00 per hour, plus commission and bonus potential. The schedule must be flexible to meet business needs, including days, evenings, and weekends.

Requirements

High school diploma and three years of related experience, or an equivalent combination of education and experience.
Flexible availability to work days, evenings, and weekends according to business needs.

Nice To Haves

Retail jewelry and watch experience is highly desirable.

Responsibilities

Achieve store sales and profit budgets through consistent sales motivation and expense control.
Achieve personal sales goals and develop a selling culture in the store.
Model exemplary selling techniques and customer service.
Support the Store or General Manager in achieving payroll budget goals through effective staffing and sales productivity.
Assist in recruiting, training, supervising, and retaining store staff.
Monitor the weekly schedule to maximize talent, payroll, and store coverage.
Assist in training associates on customer service, clientele, company history, product knowledge, visual merchandising, and basic store operations.
Motivate the team and foster a positive, friendly, service-oriented work environment.
Maintain adequate sales-floor coverage.
Track KPI metrics, communicate them clearly, and help ensure they are achieved.
Ensure sales associates develop and maintain long-term clients through customer service, client books, and store and community events.
Maintain product presentation to company standards and implement visual and merchandising directives.
Ensure product transfers, receiving, and customer repairs are accurately accounted for.
Analyze product sales performance and inventory needs and communicate findings to the supervisor and retail team.
Maintain store safety and comply with local, state, and government regulations.
Supervise enforcement of cash-handling, loss-prevention, store-funds, and deposit procedures.
Complete administrative responsibilities promptly and accurately.
Identify and discuss operational issues and concerns with management.
Maintain an efficient, organized office filing and in-store communication system.
Use store inventory audits to support consistent inventory control.
Maintain a clean, well-maintained sales floor and stock room; regularly use maintenance and visual-merchandise checklists.
Prepare and send a nightly business recap.
Maintain responsibility for the store and its operations when the General Manager is absent.