Acme Store Director Cape May, Ocean City, Atlantic County
About The Position
The Store Director is accountable for the store’s overall performance, culture, and operations. This leader drives sales through people, fosters a growth mindset, and builds high-performing, inclusive teams. The role requires strategic thinking, resilience, creativity, and a focus on customer and associate experience. The Store Director leads and develops associates and store leaders, sets team priorities, builds talent, and fosters a culture of belonging and accountability. The position also drives customer-first selling and localized merchandising, using customer insights to improve service and connect in-store and online operations. The role oversees operational performance, including workforce scheduling, financial and sales analysis, store presentation, licensing, and compliance with company policies and legal requirements. The Store Director works with Human Resources, Operations Specialists, Sales Teams, and other supporting functions to achieve shared goals. The position may require evening, weekend, and holiday work and includes physical activity such as standing, walking, lifting, reaching, and bending.
Requirements
- 3 to 5 years of progressive retail leadership experience, preferably in grocery, retail, or service industries.
- High school diploma or equivalent required.
- Proven success in team development, sales growth, and operational strategy.
- Strong analytical, communication, and coaching skills.
- Experience with workforce management tools and financial analysis platforms.
- Passion for inclusive leadership, coaching, and community engagement.
- Ability to sit, stand, or walk for extended periods.
- Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 55 pounds.
- Ability to use calculators, keyboards, telephones, computers, and other office equipment.
- Ability to stoop, bend, twist, and reach as required by job duties.
Nice To Haves
- College bachelor’s degree preferred.
Responsibilities
- Lead, motivate, coach, recognize, and develop associates.
- Facilitate weekly planning sessions with Assistant Store Director(s) and Department Managers, and hold daily morning and evening team huddles to communicate priorities.
- Delegate tasks and communicate transparently to foster ownership, clarity, trust, and accountability.
- Identify leadership skill gaps and create development plans; mentor leaders through feedback, stretch assignments, and growth opportunities.
- Partner with Assistant Store Director(s) on hiring decisions and recruit diverse talent, including through community outreach.
- Promote associate engagement, retention, career growth, belonging, and shared success.
- Set a customer-first vision and encourage meaningful customer interactions that drive sales.
- Lead localized merchandising informed by community preferences and customer insights from physical and digital channels.
- Recognize strong selling and customer-focused behaviors and equip associates to meet customer needs and exceed service expectations.
- Integrate in-store and online operations to support product availability, consistent service, and a cohesive customer experience.
- Partner with Human Resources, Operations Specialists, Sales Teams, and other supporting functions to deploy resources toward shared goals.
- Use P&L, sales, purchasing, labor, and cost reports to influence results.
- Manage workforce scheduling to meet customer demand, optimize coverage, and control labor.
- Conduct daily store walkthroughs to maintain readiness, visual merchandising, cleanliness, and presentation.
- Obtain licenses necessary for store operations, such as a Food Safety and Sanitation License.
- Ensure compliance with legal requirements and company policies and procedures, including cash handling, security, safety, consumer protection, sanitation, and wage and hour requirements.
- Maintain professional relationships with union officials and comply with collective bargaining agreement provisions, if applicable.
- Take responsibility for outcomes and empower teams to act with pride and accountability.
Benefits
- Competitive wages paid weekly
- Associate discounts
- Medical, dental, 401(k), and other health and financial well-being benefits for eligible associates
- Vacation, holidays, and sick pay, subject to eligibility requirements
- Training, career growth, and development
- Inclusive work environment with colleagues who reflect the communities served
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
