Store Customer Service Specialist

Sherwin-Williams•Lincoln, NE

5d•Onsite

About The Position

This part-time position supports the success of a Sherwin-Williams retail store. Customer Service Specialists work with wholesale and retail customers to identify their needs, answer questions about products, and recommend appropriate solutions. They resolve customer concerns, maintain current product knowledge, uphold product and store presentation standards, and provide excellent service while meeting sales goals. The position is at Store #703449, 2734 Grainger Pkwy, Lincoln, NE 68516, with a pay range of $16.66–$20 per hour. The role involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. A review of criminal history is required to protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
If an internal Sherwin-Williams candidate, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
If an internal Sherwin-Williams candidate, must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

Have a valid, unrestricted Driver’s License.
Have at least a high school diploma or GED.
Have at least one year of experience working in a delivery, retail, or customer service position.
Have previous work experience selling paint and paint-related products.
Have previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.