Store Customer Service Specialist

Sherwin-Williams • Baton Rouge, LA

5d • Onsite

About The Position

The Store Customer Service Specialist supports the success of a Sherwin-Williams retail store by assisting wholesale and retail customers, identifying their needs, answering questions about products, and recommending suitable solutions. The role resolves customer concerns, maintains knowledge of product features, helps uphold store and product presentation standards, and works toward store sales goals.

The position involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it conducts criminal-history reviews to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

The role is full-time at Store #722325, 8751 Siegen Ln., Baton Rouge, Louisiana. Scheduled hours may include evenings and weekends. The work can involve retrieving, lifting, and carrying materials, as well as stocking, tinting and mixing products, loading and unloading trucks, and assisting with deliveries.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• Valid, unrestricted driver's license.
• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Sherwin-Williams describes a range of benefits intended to support health and well-being, career development, connection, retirement, health care, and commuting. Specific benefits and eligibility are available through its candidate benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed