Store Customer Service Specialist

Sherwin-Williams • Saint Johns, FL

9d

About The Position

The Store Customer Service Specialist supports the success of a Sherwin-Williams retail store by assisting wholesale and retail customers, identifying their needs, answering questions about products, and recommending appropriate solutions. The role is responsible for promptly addressing customer concerns, maintaining product knowledge and store presentation standards, and providing excellent customer service while meeting sales goals. Duties involve customer contact, including with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. The company conducts a criminal-history review to protect its business, operations, reputation, and the safety of customers, employees, vendors, contractors, and the public.

The role includes customer service and sales, transaction processing, maintaining work orders and formulas, retrieving and preparing products, stocking and displaying merchandise, cleaning equipment, handling deliveries, maintaining assigned areas, following inventory procedures, and recommending ways to improve sales. Employees must be able to work scheduled hours that may include evenings and weekends and meet the stated lifting requirements, with or without reasonable accommodation.

Sherwin-Williams describes its purpose as inspiring and improving the world by coloring and protecting what matters. The company says it supports employees through rewards, benefits, flexibility, learning and career development, and an inclusive team and community commitment. The hiring process consists of an online application, a digital video interview for qualified candidates, and an in-store interview for top candidates.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing employment visa sponsorship now or in the future.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• Valid, unrestricted driver’s license.
• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Rewards, benefits, and flexibility intended to support health and well-being.
• Opportunities to learn, develop new skills, and grow one’s contribution.
• An inclusive team and commitment to employees’ and broader communities.
• A broad benefits program that includes offerings related to retirement, health care, total well-being, and commuting; eligibility may depend on hiring circumstances.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed