Store Customer Service Specialist

Sherwin-Williams•Syracuse, NY

6d•Onsite

About The Position

This position supports the success of Sherwin-Williams retail stores. Customer Service Specialists work with wholesale and retail customers to identify their needs, answer questions about products, and recommend suitable solutions. They resolve customer concerns, maintain product knowledge and store presentation standards, provide excellent service, and meet store sales goals. The role involves customer contact, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. A criminal-history review is conducted for business, operational, reputational, and safety reasons. The selected individual will work at Store #4379, 2380 Erie Boulevard East, Syracuse, NY 13224.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 lbs., and occasionally up to 70 lbs.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

Valid, unrestricted driver’s license.
High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work-order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.