Store Customer Service Specialist

Sherwin-Williams•Auburn, AL

7d•Onsite

About The Position

This position supports the success of a Sherwin-Williams retail store by helping wholesale and retail customers identify their needs, answering questions about products, and recommending appropriate solutions. The role focuses on excellent customer service, resolving customer concerns, maintaining product knowledge and store presentation standards, and consistently meeting sales goals. The position is at Store #5085, 2071 S. College St, Auburn, AL 36832. Duties involve contact with customers, which may include minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. A review of criminal history is required by the company to protect its business, operations, reputation, and the safety of customers, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years old.
Must be legally authorized to work in the country of employment without requiring employment work visa sponsorship now or in the future.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 lbs., and occasionally up to 70 lbs.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

Valid, unrestricted driver's license.
High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications, as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries, as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about products and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.