Store (Brand) Manager

Career Opportunities with Now Optics•Chico, CA

2d•Onsite

About The Position

Reports to: District Manager Location: Store Location Are you passionate about developing talent and creating an environment focused on outstanding customer experience? Do you have an entrepreneurial spirit and you�re looking for your next big career move? At Stanton Optical we call our store managers Brand Managers because we empower our store leaders to manage all aspects of the business within the 4 walls of their location, with an entrepreneurial spirit. As a Brand Manager, you will act as a brand ambassador for the organization; building, guiding and inspiring high-performing teams in a fast-paced, fun and collaborative environment. You will do this all while preparing yourself to take the next step in your career with our tremendous growth opportunities. About us: Stanton Optical is among the nation�s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include: Vision: Modernizing the eye care experience for all people Mission: Making eye care easy Values: iCARE Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments. Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas. Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results. Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy. Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.

Requirements

An associate's degree or an advanced certificate of learning beyond high school.
Demonstrated leadership ability with at least three years of experience in a fast-paced retail environment.
Skills necessary to communicate effectively with a diverse group of people.
Ability to multitask, prioritize and be flexible with changing business needs in a team environment.
Knowledgeable on talent acquisition, talent development and HR processes.
Knowledgeable about MS Word, Google Docs, etc.

Nice To Haves

Optical experience is a plus.

Responsibilities

Lead the store operations, including talent, sales building and execution, customer service and operational responsibilities.
Lead store talent acquisition and talent development; including but not limited to direct recruiting, partnership with Recruiting Department, training new team members and ongoing development plans for store associates.
Build strong partnership with Clinical services.
Perform pre-testing as needed.
Ensure all customers are satisfied.
Resolve customers� questions, minimize unsatisfied patients, and provide solutions to remedy situations.
Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
Communicate effectively and build a strong partnership with the Support Center and Human Resources.
Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
Other duties as assigned and required