Store Assistant Manager
About The Position
Michael Kors is seeking a globally minded individual with a passion for fashion to work in a creative, fast-paced environment. The Store Assistant Manager supports sales generation, customer service, store operations, merchandising and visual standards, and human resources activities. The role collaborates with the Store Manager and helps develop associates while ensuring that store policies, procedures, and brand standards are followed. The position has Sales Supervisors and Stock Supervisors as direct reports. The role requires a minimum of three years of retail experience, including one to two years of specialty management experience.
Requirements
- Minimum three years of retail experience.
- One to two years of specialty management experience.
Responsibilities
- Meet personal and store sales goals.
- Assist in tracking, monitoring, and communicating business results.
- Ensure associates provide elevated sales and service, and lead by example.
- Develop personal sales techniques and help associates improve theirs to maximize sales.
- Ensure sales-related policies and procedures are maintained.
- Maintain in-depth merchandise knowledge and develop product knowledge among selling staff.
- Stay interested in the fashion industry and market trends.
- Ensure associates provide the highest level of customer service.
- Build and maintain repeat clientele using a personal client book and help staff use their client books.
- Resolve client problems and complaints quickly and effectively.
- Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective merchandise.
- Collaborate with the Store Manager on risk management, physical security, store cash controls, and inventory management.
- Support and assist with staff training in appropriate register use and maintenance.
- Understand and properly execute all management register functions.
- Participate in inventories.
- Execute cash control procedures, including bank deposits, safe funds, and petty cash.
- For applicable offsite drivers, drive products to and from the offsite location as needed.
- Assist in implementing and maintaining merchandising and visual directives.
- Ensure the selling floor is neat, clean, organized, and consistently reflects the correct visual image.
- Ensure deliveries are processed properly and in a timely manner.
- Identify and communicate product concerns in a timely manner.
- Communicate inventory needs to support business goals.
- Assist in recruiting, training, and developing staff.
- Assist in ensuring the integrity of payroll and the payroll process.
- Evaluate associate performance and provide ongoing feedback to support results.
- Resolve human resources issues promptly and effectively, partnering with HR when necessary.
- Support and follow up on training programs and seminars.
- Ensure professional image and grooming standards that reflect the brand are followed at all times.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
