Store Assistant Manager

Stop In (CrossAmerica Partners)•Roanoke, VA

8d•Onsite

About The Position

The Store Assistant Manager supports the Store Manager in overseeing day-to-day convenience store operations, ensuring excellent customer service, managing staff, and maintaining store profitability. The role involves hands-on leadership in a busy retail environment and includes customer service, staff management, inventory control, sales and financial performance, health and safety compliance, and administrative duties. Open availability is preferred. The position covers all shifts and works opposite the Store Manager.

Requirements

At least 2 years of experience in retail or convenience store management, including at least 1 year in a supervisory role.
High school diploma or equivalent.
Valid and current state driver's license.
Strong leadership, team-building, training, and motivational abilities.
Excellent interpersonal and communication skills and a commitment to customer service.
Ability to handle difficult situations calmly and with a solutions-focused approach.
Strong organizational skills and ability to multitask and prioritize in a fast-paced environment.
Proficiency with point-of-sale systems, basic computer applications such as Word and Excel, and inventory management software.
Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store's operating schedule.
Ability to work alone.

Nice To Haves

Previous leadership experience.
Associate or bachelor's degree in business or a related field.

Responsibilities

Greet and assist customers professionally, resolve complaints, and maintain customer service standards.
Ensure the store remains clean, safe, and organized.
Assist with recruiting, training, and onboarding employees; delegate and oversee associates’ daily work; and coach and provide performance feedback.
Maintain staff schedules and ensure appropriate coverage during peak hours.
Help manage inventory, including ordering, receiving, shelving, stock checks, product rotation, quality control, and waste reduction.
Monitor and enforce store policies and procedures.
Promote store products and services and help achieve sales goals and targets.
Monitor cash handling and sales transactions and reconcile cash registers.
Support the Store Manager with budgets, expense control, and store profitability.
Ensure compliance with health, safety, and legal regulations; conduct inspections and address hazards.
Support emergency preparedness and security protocols.
Assist with payroll, staffing reports, inventory records, and other administrative tasks.
Prepare reports on daily sales, inventory, and store performance, and maintain accurate operational and employee records.
Perform seasonal snow removal as needed and handle emergency situations.