Store Assistant Manager

Stop In (CrossAmerica Partners)•Roanoke, TX

About The Position

The Store Assistant Manager supports the Store Manager in overseeing day-to-day convenience store operations. The role focuses on delivering excellent customer service, managing and developing staff, maintaining store standards and inventory, supporting sales and profitability, and ensuring compliance with health, safety, and legal requirements. The position requires a hands-on approach in a busy retail environment and may involve working alone and handling emergency situations. Open availability is preferred; the Assistant Manager works all shifts opposite the Manager.

Requirements

At least 2 years of experience in retail or convenience store management, including at least 1 year in a supervisory role.
High school diploma or equivalent.
Valid and current state driver's license.
Strong leadership and team-building skills, including the ability to train and motivate staff.
Excellent interpersonal and communication skills and commitment to customer service.
Ability to handle difficult situations calmly and with a solutions-focused approach.
Strong organizational skills and ability to multitask and prioritize in a fast-paced environment.
Proficiency with point-of-sale systems, basic computer applications such as Word and Excel, and inventory management software.
Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store schedule.
Ability to stand for extended periods, up to 8 hours per shift.
Ability to lift and carry products, with a maximum weight of 50 pounds and frequent lifting of 10–25 pounds.
Ability to bend, squat, reach, climb a ladder, and walk throughout the store and between departments.
Ability to handle cash, operate registers, and bag items efficiently.
Ability to perform repetitive tasks such as scanning, restocking, and organizing products.
Ability to work in cold environments such as freezers and refrigerators.
Ability to sustain mental focus and perform physical tasks throughout the shift.
Ability to handle emergency situations and work alone.

Nice To Haves

Previous leadership experience is a plus.
An associate or bachelor's degree in business or a related field is a plus.
Open availability is preferred.

Responsibilities

Greet and assist customers, resolve complaints, and uphold customer service standards.
Maintain a clean, safe, and organized store environment.
Assist with recruiting, training, and onboarding employees; delegate work, coach staff, provide feedback, and maintain schedules and coverage.
Manage inventory activities, including ordering, receiving, shelving, stock checks, product rotation, quality control, and waste reduction.
Enforce store policies and procedures.
Promote store products and services and help meet or exceed sales targets.
Monitor cash handling and sales transactions and reconcile registers.
Support store budgeting, expense control, and profitability.
Ensure compliance with health, safety, and legal regulations; inspect for hazards and address them promptly.
Support emergency preparedness and security protocols.
Assist with payroll, staffing reports, inventory records, and other administrative tasks.
Prepare sales, inventory, and store performance reports for the Store Manager and maintain accurate operational and employee records.
Perform seasonal snow removal as needed.