Store Assistant Manager

Joe's Kwik Mart (CrossAmerica Partners) • Town of Webster, NY

13d

About The Position

The Store Assistant Manager supports the Store Manager in overseeing day-to-day convenience store operations, delivering excellent customer service, managing staff, and maintaining store profitability. The role calls for retail experience, leadership skills, and a hands-on approach to managing a busy store. The position works in a fast-paced retail environment and requires schedule flexibility, including evenings, weekends, and holidays as required by store operations.

Requirements

• At least 2 years of experience in retail or convenience store management, including at least 1 year in a supervisory role.
• High school diploma or equivalent.
• Valid and current state driver’s license.
• Strong leadership skills, including team building, training, and motivating employees.
• Excellent interpersonal and communication skills and a commitment to customer service.
• Ability to handle difficult situations calmly and with a solutions-focused approach.
• Strong organization, multitasking, and prioritization skills in a fast-paced environment.
• Proficiency with point-of-sale systems, basic computer applications such as Word and Excel, and inventory management software.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store’s operating schedule.
• Ability to work alone and handle emergency situations.
• Ability to stand for extended periods, up to 8 hours per shift; lift up to 50 pounds, frequently 10–25 pounds; carry items; bend, squat, reach, climb a ladder, and walk throughout the store.
• Ability to perform repetitive tasks, work in cold environments such as freezers and refrigerators, and perform seasonal snow removal as needed.

Nice To Haves

• Associate or bachelor’s degree in business or a related field.

Responsibilities

• Greet and assist customers, resolve complaints and concerns, and uphold customer-service standards.
• Maintain a clean, safe, and organized store environment.
• Assist with recruiting, training, and onboarding employees.
• Delegate tasks, oversee store associates’ daily activities, coach and provide performance feedback, and maintain staff schedules and coverage.
• Assist with inventory ordering, receiving, shelving, stock checks, product rotation, quality control, and waste reduction.
• Monitor and enforce store policies and procedures.
• Promote products and services and help meet or exceed store sales goals.
• Monitor cash handling and sales transactions and reconcile cash registers.
• Support the Store Manager with budgeting, expense control, and profitability.
• Ensure compliance with health, safety, and legal regulations; conduct inspections, address hazards, and support emergency preparedness and security protocols.
• Assist with payroll, staffing reports, and inventory records.
• Prepare reports on sales, inventory, and store performance, and maintain accurate operational and employee documentation.

Benefits

• Health insurance for eligible team members.
• Vacation for full-time team members.
• Holiday pay for full-time team members; part-time team members are also eligible for paid holidays.
• 401(k) with employer match for full-time and part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED