About The Position

Under the supervision of the Store Manager, the Store Assistant Manager manages non-perishable food and general merchandise operations. The role supports effective inventory management, appealing and profitable merchandise presentation, quality customer service, workplace safety, protection of company assets, and compliance with food-handling rules and regulations. The assistant manager also provides support to other managers as requested. The position helps lead staffing, training, scheduling, performance management, vendor relations, receiving, stocking, pricing, merchandising, and store workflow execution. It monitors inventory and sales trends, supports expense and shrink control, and ensures that merchandise, pricing, signage, cash handling, and security practices follow company procedures. The work is performed in a fast-paced store environment with a moderate noise level. Duties involve frequent walking, standing, bending, stooping, kneeling, merchandise handling and lifting, occasional ladder climbing, and regular driving for bank deposits and occasional management meetings or visits to other stores.

Requirements

  • High school diploma or equivalent.
  • Minimum of three years of retail store experience.
  • Experience including at least one to two years as a Department Head, Assistant Manager, or in a similar position in a retail grocery store or equivalent operation.
  • Ability to read and interpret operating statements and identify corrective actions for negative trends.
  • Knowledge of cash, facility, and safety control policies and practices, including deposits, store keys, and the SAFE program.
  • Ability to read and interpret diagrams, health regulations, safety rules, operating and maintenance instructions, and procedures manuals.
  • Ability to perform cash register functions to generate reports.
  • Knowledge of recruiting, interviewing, hiring, counseling, and termination practices in compliance with legal and company requirements.
  • Knowledge of local and state food-handling certifications and requirements, and ability to obtain required local and state food-handling management certifications.
  • Basic knowledge of personal and network computer systems for communicating with the corporate office, creating merchandise signage, and obtaining and emailing information.
  • Ability to perform addition, subtraction, multiplication, division, and percentage calculations.
  • Knowledge of cash-handling procedures, including cashier accountability and deposit control.
  • Knowledge of inventory-management and merchandising practices.
  • Knowledge of food-handling, safety, and sanitation regulations.
  • Ability to communicate information and standards verbally and in writing to staff, suppliers, and customers.
  • Ability to interact respectfully and effectively with staff, suppliers, and customers.
  • Ability to develop and maintain organization and attend to detail.
  • Ability to solve problems and handle a variety of situations involving store operations and business relationships.
  • Frequent walking, standing, bending, stooping, and kneeling; frequent handling of merchandise and equipment.
  • Ability to lift up to 40 pounds frequently and up to 55 pounds occasionally, and to climb a ladder occasionally.
  • Ability to drive or provide own transportation for bank deposits and occasional business-related travel.

Nice To Haves

  • Post-secondary business school training.
  • Retail grocery or equivalent operation experience with a preferred sales volume of over $250,000 per week.
  • Current DG Market Department Manager experience with similar responsibilities.

Responsibilities

  • Interview and effectively recommend selection, hiring, and assignment of department managers, lead clerks, lead associates, and sales associates.
  • Train department managers in stock-level maintenance, merchandise ordering, truck unloading, shelf stocking, and customer service.
  • Train employees in the safe use and care of lifting and cleaning equipment and train assigned associates in compliant food handling.
  • Work with the Store Manager to ensure adequate scheduling coverage.
  • Assess work completion, follow up on associate performance, implement performance standards and measures, and recommend corrective actions, development assignments, pay increases, and promotions.
  • Maintain relationships with vendor and supplier representatives, including regular contact with drop-ship suppliers, to support timely delivery, merchandise quality and presentation, and accurate billing.
  • Work with the Store Manager to execute the 7 Day Workflow Plan, stocking standards, and Find-Fill-Fix procedures.
  • Ensure handheld scanners are used to investigate and prevent out-of-stocks and overstocks.
  • Keep the receiving area organized and take a lead role in receiving and handling new merchandise.
  • Ensure merchandise is presented according to established practices and plans, using fixtures properly and maintaining product pricing and signage.
  • Support planogram execution and pricing integrity, including price changes, Was/Now, TRP, advertising signs, and Super Tuesday pricing and signing.
  • Review operating statements with the Store Manager to identify sales, profitability, inventory-turn, expense-control, and shrink-improvement trends and opportunities.
  • Maintain product and pricing knowledge for assigned areas, understand current and anticipated product demand, and understand price-point and sales-volume relationships.
  • Maintain compliance with company operating procedures, policies, work processes, and the Store Manager's direction.
  • Ensure assigned areas meet or exceed in-stock targets and that merchandise is efficiently staged, stocked, and stored.
  • Ensure Tote Inventory Management processes are followed and damaged or overstocked merchandise is appropriately marked down.
  • Minimize damages and markdowns, ensure accurate scanning and paperwork, and follow inventory-control procedures to maintain accurate inventory levels.
  • Ensure company security practices and cash-control procedures are followed when supervising operations in the Store Manager's absence.
  • Address customer needs and requests efficiently and promptly, and maintain daily contact with customers to understand merchandise expectations and preferences.
  • Regularly drive or provide own transportation to make bank deposits and occasionally attend management meetings or travel to other Dollar General stores.
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