Seasonal Stocking / Fulfillment Associate

Total Wine & More•Richmond, VA

13d•$14 - $20

About The Position

The Stocking / Fulfillment Associate, internally referred to as a Merchandiser, helps build the company brand by delivering excellent customer service, maximizing product inventory, and supporting online business operations. The role primarily focuses on merchandising, but may also include sales, front-end, or other responsibilities as needed. The associate reports to the store management team. This is a seasonal position expected to last no longer than six months. Team members may apply for a non-seasonal role. Duties include processing and organizing inventory, stocking merchandise, building displays, placing signage, fulfilling orders, and assisting with in-store and curbside pickup and delivery. If delivery is assigned, the role includes loading and delivering orders safely in accordance with company procedures and applicable laws. The associate provides personalized customer service, develops product knowledge through wine, spirits, and beer training, maintains awareness of promotions and loyalty programs, and helps maintain a safe, clean, and legally compliant store. The position requires the ability to work a flexible schedule, including evenings and weekends, and to meet the listed physical requirements, with or without accommodations.

Requirements

Must be at least 21 years of age.
Ability to work a flexible schedule as business requires, including evenings and weekends.
Ability to walk, bend repeatedly, and remain on feet for 8–10 hours per day.
Ability to safely lift, load, and handle cases and pallets; climb ladders; and lift 50 pounds overhead repeatedly.
May be exposed to varying outdoor weather conditions throughout the workday.
If delivery is assigned, ability to drive and make deliveries safely.

Nice To Haves

High school diploma or equivalent preferred.
1–3 years of experience; at least 1 year of retail experience preferred.
Familiarity with point-of-sale systems and inventory management software.

Responsibilities

Process freight; organize and distribute inventory; pull and stock merchandise; build displays and end caps; and place signage.
Support digital business operations by fulfilling orders and assisting with in-store and curbside pickup and delivery services, including driving and making deliveries if assigned.
Greet customers, engage with them to build relationships, and provide information about products and services.
Participate in wine, spirits, and beer training to build product knowledge.
Maintain knowledge of advertisements, promotions, and loyalty programs.
Maintain store safety and cleanliness standards.
Follow applicable laws and regulations related to alcohol sales and help maintain a safe, compliant store environment.
Complete cross-functional responsibilities and other assigned duties.
If delivery is an essential job function, load and deliver orders safely and professionally in accordance with company policies, procedures, and traffic and safety laws.