Stewardship Coordinator

Straz Center for the Performing Arts•Tampa, FL

16h•Onsite

About The Position

The Straz Center for the Performing Arts is seeking a Stewardship Coordinator to join its Development Team. This position provides comprehensive stewardship services to strengthen donor engagement, recognition, retention, and long-term relationships with donors while advancing the Development department’s fundraising goals and strategies. The coordinator prepares and distributes gift acknowledgements and benefits, evaluates donor data, identifies issues, and recommends improvements to processes supporting accurate donor records and gift administration. The role also leads donor recognition efforts and helps develop communications that thank and engage donors, working collaboratively with the Development and Marketing teams to deliver consistent stewardship. The position is based on-site at the Straz Center in downtown Tampa. The work requires analytical judgment, organization, critical and creative thinking, independent project management, and the ability to build effective systems. Occasional evening or weekend work is required for special events. A Level 2 background screening through FLClearinghouse is required as a condition of employment.

Requirements

Prior experience with a CRM or database system is required.
Proficiency in Microsoft Excel and Word is required.
Strong organization and information management skills, including attention to detail.
Ability to work independently.
Effective verbal and written communication in English.
Ability to meet the on-site work routine and physical demands of the role.
Ability to complete the required Level 2 background screening through FLClearinghouse.

Nice To Haves

Salesforce experience preferred.
Experience with tools such as Kindsight preferred.
Fundamental understanding of fundraising concepts preferred.
Bachelor’s degree in a related field preferred; an associate degree or equivalent combination of education and relevant work experience will be considered.

Responsibilities

Maintain working knowledge of the CRM system, annual giving programs, and related benefits.
Coordinate preparation and distribution of acknowledgement letters for new and renewing gifts.
Coordinate annual donor benefit packages and help distribute benefit materials to endowment and capital campaign donors, founders, board members, and public officials.
Record and evaluate historical acknowledgements and benefits in CRM and Development files; issue replacement or supplemental letters and benefit materials.
Lead assigned department-wide donor stewardship initiatives and maintain accurate donor recognition lists.
Collaborate with the Development team to plan and execute donor stewardship events and activities; participate in Bravo Club staff shifts as needed.
Evaluate donor stewardship needs and recommend and implement improvements to processes, benefits, and engagement initiatives.
Collaborate with the Development Systems team on gift entry into CRM as needed.
Prepare pledge reminder letters and payment invoices.
Review and maintain donor CRM data, making updates to ensure records are accurate and relevant.
Contribute to team decision-making and support implementation of team decisions.
Assist with Development department functions and special events, and perform other duties as needed to support department operations.