Stewarding Assistant Manager

PENN Entertainment•Toledo, OH

10d

About The Position

The Stewarding Assistant Manager supervises all Stewarding staff and manages the daily operations of a designated shift. The role supports operational goals and monitors performance and profit objectives, helps maintain cleanliness standards in food and beverage outlet kitchens, and assists with supply pars, inventory, and cost-control procedures. It also helps develop and manage operational goals, organizes work procedures and workflow, and creates efficient schedules that meet staffing objectives, control labor costs, and support guest satisfaction. The position assists with departmental budgeting and quality assurance, supports customer-service standards, and ensures compliance with applicable regulations. It also maintains confidentiality and contributes to staff development, training, engagement, performance feedback, and staffing recommendations.

Requirements

Associate degree (A.A.) in culinary arts or a related field, or an equivalent combination of education and experience.
At least two years of stewarding or equivalent experience.
At least two years of supervisory experience.
Excellent verbal and written communication skills.
Proficiency in Microsoft Excel, Word, and Outlook.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Ability to perform arithmetic with whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.

Nice To Haves

Prior gaming experience preferred.

Responsibilities

Supervise Stewarding staff and manage the daily operations of a designated shift.
Support operational goals and monitor performance and profit objectives.
Help ensure cleanliness standards are met in all food and beverage outlet kitchens on the designated shift.
Monitor supply pars and inventory and assist with cost-control methods and procedures.
Establish work procedures and expedite workflow for Stewarding employees, including floor operations, policies, and procedures.
Create effective schedules that control labor costs, meet staffing objectives, and support guest satisfaction.
Assist with the departmental budget process, recommend budget actions, ensure compliance with budget initiatives, and report budget concerns to the manager.
Promote and demonstrate customer service in accordance with department and company standards; ensure team members follow service standards and address issues as they arise.
Help achieve department customer-service goals.
Assist in maintaining quality-assurance procedures and acceptable health department and customer-service standards in the Stewarding department.
Ensure regulatory compliance within the area of responsibility and report potential issues to management.
Maintain confidentiality in departmental and company matters.
Support staff development and training programs and rewards and recognition initiatives.
Evaluate team members and provide constructive performance feedback.
Recommend staffing actions, including interviewing and hiring, and scheduling plans and assignments.
Recommend employee performance actions, including discipline, coaching, and counseling.

Benefits

Wellness programs supporting financial, physical, and mental well-being.
Day-one medical coverage may be available depending on position.
401(k) matching may be available depending on position.
Annual performance bonus may be available depending on position.
Paid time off, earned according to local policy and increasing with length of employment.

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