Sterling B2B Integrator (SBI) – EDI Onboarding Specialist

DXC Technology•MI019 - Michigan, USA (MI019), MI

8d•Hybrid

About The Position

The Sterling B2B Integrator (SBI) – EDI Onboarding Specialist leads onboarding and integration of trading partners using IBM Sterling B2B Integrator. The role configures trading partner profiles, envelopes, and communication setups; develops and manages integration workflows; conducts end-to-end testing; and promotes validated configurations to production. The specialist supports EDI transactions, monitors data flows, troubleshoots processing, translation, and connectivity issues, and manages communication protocols including AS2, FTPS, and VAN, along with certificate renewals. The position also handles production incidents and SLA adherence, provides application support and maintenance, and works with business teams to translate EDI requirements into technical solutions. It serves as a point of contact for vendor onboarding and resolution of related issues, while coordinating across internal teams, vendors, and connected systems. The role includes mentoring junior team members and contributing to documentation, best practices, and process improvements. Candidates must be available to work Eastern Time Zone hours and may need to support production environments and coordinate with global teams. The preferred location is the Detroit, Michigan area, though other physical locations are considered. DXC Technology describes its work model as prioritizing in-person collaboration while offering flexibility.

Requirements

Strong experience with IBM Sterling B2B Integrator (SB2Bi).
Strong experience with EDI onboarding and integration.
Strong experience with business analysis and application support.
Hands-on experience with ANSI X12, EDIFACT, XML, and IDocs.
Experience with trading partner setup, onboarding, and configuration.
Experience with AS2 communication setup and certificate management.
Experience with SFTP, FTPS, and VAN file transfer protocols.
Experience with EDI mapping, translation, and troubleshooting.
Experience with integration ecosystems and data flow monitoring.
At least 5 years of experience in B2B/EDI integration using Sterling SB2Bi.
Experience onboarding and supporting trading partner integrations.
Prior experience in production support and incident management environments.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to work in a fast-paced, support-driven environment.
Capability to mentor and guide team members.
Availability to work Eastern Time Zone hours.
Ability to support production environments and coordinate with global teams if required.

Nice To Haves

Experience in supply chain or retail EDI environments.
Familiarity with integration tools such as Informatica, TIBCO, or Mulesoft.
Understanding of BPML workflows and Sterling process modeling.
Exposure to CI/CD and automation in integration environments.

Responsibilities

Lead onboarding of new trading partners using Sterling B2B Integrator.
Configure and maintain trading partner profiles, envelopes, and communication setups.
Develop and manage integration workflows for EDI transactions and B2B data exchange.
Perform end-to-end integration testing with trading partners.
Promote validated configurations to production environments.
Support EDI transactions such as purchase orders, invoices, and other supply chain documents.
Troubleshoot and resolve EDI processing, data translation, and connectivity issues.
Monitor data flows and ensure successful transmission between systems and partners.
Manage AS2, FTPS, VAN, and other communication protocols, including certificate renewals.
Address production issues and ensure SLA adherence for incident resolution.
Work with business teams to understand EDI requirements and translate them into technical solutions.
Perform root cause analysis for integration and data issues.
Liaise between business teams and external vendors to resolve EDI-related challenges.
Provide ongoing application support and maintenance for SBI and related integration platforms.
Serve as the primary point of contact for vendor onboarding and issue resolution.
Coordinate with internal and external stakeholders, including vendors, business teams, and upstream and downstream systems.
Ensure smooth communication and resolution of onboarding and production issues.
Guide and mentor junior team members.
Collaborate across application support, integration development, and infrastructure teams.
Contribute to process improvements, documentation, and best practices.