Sterilizer Cleaning & Maintenance Technician

STERIS Corporation•Lynchburg, VA

7d•$46,963 - $60,775•Onsite

About The Position

The Specialty Services Technician serves as a trusted advisor to STERIS customers by cleaning large hospital sterilizer equipment and performing simple maintenance on complex mechanical, electro-mechanical, and electronic units in a high-stress healthcare environment. The technician provides on-site service and communicates proactively with customers, field service partners, and the contract administration team about concerns, updates, repairs, and service opportunities. This is a safety-sensitive field service role involving very frequent travel (75%), primarily by company van kept at home. The territory is generally within a few hours’ drive, with occasional travel to other territories, sometimes by plane. Work hours include some weekend days, and shifts may vary between morning, afternoon, and night. Flexibility is required to meet customer needs. The role may involve up to 50% overnight travel. The technician is accountable for customer satisfaction as a first point of contact, coordinating preventative cleaning and service details, performing sterilizer cleaning and related chemical handling, troubleshooting or escalating equipment issues, planning service routes, completing administrative documentation, and maintaining the company vehicle, equipment, supplies, and parts inventory.

Requirements

High school diploma or GED.
Three years of work experience, including at least one year of technical or service-related work, such as sterile processing, mechanical, electrical, plumbing, HVAC, construction, or automotive work.
Valid driver’s license.
Ability to work flexible hours, mostly outside normal business hours, including overtime and weekends, and up to 50% overnight travel.
Demonstrated proficiency with basic computer skills and smartphone use.
Excellent interpersonal and customer communication skills.
Strong organizational and problem-solving skills.
Ability to work independently without supervision.

Nice To Haves

An associate degree, related certifications, or military experience may be considered toward the minimum years of work experience.

Responsibilities

Serve as a first point of contact for customers and work to resolve customer issues promptly through professional, proactive communication.
Communicate preventative cleaning needs, scheduling, arrival times, service status, completion, and next steps to customers.
Build and maintain rapport with customers and key decision makers to promote sterilizer services.
Clean sterilizers, including changing and adjusting chemical ingredients, monitoring the cleaning process, and maintaining appropriate pressures.
Maintain and repair chamber cleaning equipment.
Handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols.
Work with the Scheduling Team, Supervisor, and customers to plan efficient service routes within the assigned territory and meet coverage and service standards.
Troubleshoot observed equipment or system-component issues and consult the appropriate contact.
Use a company-issued smartphone, laptop, and related software for administrative tasks, documentation, and reporting.
Maintain the company vehicle, equipment, supplies, and parts inventory, including arranging appropriate maintenance and escalating issues affecting safe and effective operation.