Sterilizer Cleaning and Maintenance Technician

STERIS Corporation•Denver, CO

10d•$52,488 - $67,925•Onsite

About The Position

The Specialty Services Technician serves as a trusted advisor to STERIS customers by cleaning large hospital sterilizer equipment and performing simple maintenance on complex mechanical, electromechanical, and electronic units in a high-stress healthcare environment. The technician communicates proactively with customers, field service partners, and the contract administration team about concerns, updates, repairs, and service enhancement opportunities. This is a full-time field service role requiring frequent travel, generally 50–75%, primarily by company van kept at home. The territory is generally within a few hours' drive, with occasional travel to other territories, sometimes by plane. Work may include weekend days and variable morning, afternoon, or night shifts. The position requires flexibility to meet customer needs and daily driving in a company vehicle. STERIS conducts a seven-year driving record check during onboarding. This is a safety-sensitive position.

Requirements

High school diploma or GED.
Three years of work experience, including at least one year in technical or service-related work such as sterile processing, mechanical, electrical, plumbing, HVAC, construction, or automotive work.
An associate degree, related certifications, or military experience may be considered toward the minimum years of work experience.
Valid driver's license.
Ability to work flexible hours, mostly outside normal business hours, including overtime and weekends, and travel overnight up to 50%.
Demonstrated proficiency with basic computer skills and smartphone use.
Excellent interpersonal and customer communication skills.
Strong organizational and problem-solving skills.
Ability to work independently without supervision.
Ability to accommodate frequent travel, generally 50–75%, and variable shifts.

Responsibilities

Serve as the first point of contact for customer satisfaction through professional communication and timely resolution of customer issues.
Communicate with customers about preventative cleaning needs, scheduling, equipment details, arrival, service status, completion, and next steps.
Build and maintain relationships with customers and key decision makers to promote sterilizer services.
Clean sterilizers, including changing and adjusting chemicals, monitoring the cleaning process, maintaining appropriate pressures, and maintaining or repairing chamber-cleaning equipment.
Handle, transport, and dispose of chamber-cleaning chemicals according to safety protocols.
Work with the Scheduling Team, Supervisor, and customers to plan efficient service routes within the assigned territory and meet coverage and service standards.
Troubleshoot observed equipment or system-component issues and consult the appropriate contact.
Use a company-issued smartphone, laptop, and related software for administrative tasks, documentation, and reporting.
Maintain responsibility for the company vehicle, equipment, supplies, and parts inventory, including maintenance and escalation of issues affecting safe and effective operation.