STEAKHOUSE LOUNGE ATTENDANT - CB - PART-TIME - SWING SHIFT

Mesquite Gaming Employment Center•Mesquite, NV

11d•Onsite

About The Position

Provide professional, efficient, friendly, and responsive customer service to the Steakhouse Lounge guests. Inform guests of food and beverage specials, answer questions on menu items and preparation, take orders, and serve food and beverage items.

Requirements

Excellent customer service and communication skills.
Team oriented.
Flexible, adaptable, and self-motivated.
Able to follow procedures.
Able to work in a busy restaurant atmosphere.
Basic money handling and math skills.
Able to read, write, and communicate verbally in English.
S. Nevada Health District Food Handler Card and Alcohol Awareness Card.

Responsibilities

Maintain current and accurate information regarding food and beverage menu items (preparation, seasoning, ingredients, glass presentation, and plate presentation).
Consistently follow the sequence of service utilizing all proper procedures standardized by department management.
While taking orders, up-sell appetizers, beverages, and desserts in accordance with restaurant service standards.
Correctly enter food into the POS system with accuracy to ensure accurate preparation of order.
Deliver prepared food and beverage items to guests and return to table to ensure guest satisfaction.
Present check for payment, thank guests, and invite them back (follow scripting guidelines).
Maintain cleanliness and organization of side station(s), tables and POS stations.
Perform all opening and closing duties based upon department standards.
Other job-related duties as assigned and instructed by management.
Recognize our top repeat guests and relay that information on the other team members.
Listen and pay attention to what is being communicated both verbally and non-verbally.
Anticipate the guests’ needs and responding appropriately with a sense of urgency.
Friendly, helpful, and professional when interacting with guests and team members.
Maintain a happy cheerful attitude with guests and team members during stressful periods of peak business.