Steakhouse Captain (Part Time) - Red Rock
About The Position
The Steakhouse Captain provides fine-dining food and beverage service, follows required service and ordering sequences, and delivers attentive, professional guest service. The role requires knowledge of the steakhouse menu, wine list, beverage service, French service, food presentation, and meal pairings. The captain enters orders into the POS system in the proper sequence, serves and clears items using hand and tray service, monitors guest needs, and maintains a clean section. The position also includes completing side work and daily tasks, exercising sound judgment when addressing guest and team-member concerns, and following casino safety and emergency evacuation procedures. The Spanish description adds coordinating servers’ food orders with the kitchen line, collecting and serving ordered items at guest tables, greeting guests warmly, and using suggestive selling techniques.
Requirements
- At least 2 years of food and beverage service experience in a four-diamond resort or steakhouse setting.
- Ability to obtain the required work cards for the jurisdiction where the property is located.
- Effective written and verbal communication with guests, team members, and management.
- Ability to demonstrate leadership, sound judgment, logical decision-making, and effective time management with minimal supervision.
- Ability to obtain all required work cards.
Responsibilities
- Memorize and follow the required sequence of service and ordering with a friendly, professional attitude, using guests’ names whenever possible.
- Pronounce the full wine list and menu items; accurately describe menu items, specials, ingredients, preparation, glossary terms, and prices.
- Conduct beverage and wine service, including decanting wine and refilling beverages appropriately, and perform French service.
- Follow fine-dining food-serving standards and silverware placement.
- Recommend appropriate food and beverage pairings and use suggestive-selling techniques.
- Enter orders accurately into the POS system and in the sequence needed for proper kitchen preparation and delivery.
- Serve food and beverages using hand and tray service, including large trays, cocktail trays, and bus tubs.
- Observe and anticipate guest needs, check on guests regularly, and deliver and remove items promptly and accurately.
- Keep the assigned section clean and free of debris, maintain visual contact with the entrance, and provide timely service.
- Complete assigned side work, running side work, and additional daily tasks.
- Use sound judgment and decision-making when handling guest and team-member situations, and inform the immediate supervisor of matters that cannot be handled directly.
- Follow casino safety and emergency evacuation procedures for guests and team members.
- Coordinate servers’ food orders with the kitchen line and communicate effectively with servers to fulfill menu-related service duties.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
