Steakhouse Captain (Part Time) - Red Rock
About The Position
The Steakhouse Captain provides professional, friendly fine-dining service, memorizes and follows the required service and ordering sequences, and uses guests’ names when possible. The role requires detailed knowledge of the wine list, menu, ingredients, preparation methods, specials, and pricing, as well as the ability to describe offerings and recommend food and beverage pairings. The Captain enters orders accurately and in sequence in the POS system, performs wine and beverage service, French service, and fine-dining food service, and uses hand and tray service methods. The Captain observes and anticipates guests’ needs, maintains timely and accurate service, keeps the assigned section clean, monitors the entrance, and completes assigned side work and daily tasks. The position also requires sound judgment in handling guest and team member concerns, escalating issues to a supervisor when needed, and knowledge of casino safety and emergency evacuation procedures. The Spanish-language description additionally mentions coordinating food orders on the kitchen line, collecting and serving items to guest tables, greeting guests warmly, using suggestive selling, and communicating with servers about orders and related side work.
Requirements
- At least 2 years of food and beverage service experience in a four-diamond resort or steakhouse setting.
- Must be able to obtain the work cards required for the jurisdiction where the property is located.
- Ability to communicate effectively in written and verbal form with guests, team members, and management.
- Ability to demonstrate leadership, sound judgment, logical decision-making, and effective time management with minimal supervision.
- Ability to obtain all required work cards.
Responsibilities
- Memorize and carry out the required sequence of service and ordering steps with a friendly, professional attitude, using guests’ names whenever possible.
- Pronounce the wine list and menu items and accurately describe menu items, ingredients, preparation, specials, and pricing.
- Conduct beverage and wine service, including decanting wine and appropriately refilling beverages.
- Perform French service and follow fine-dining food-serving standards and silverware placement.
- Recommend appropriate meal and beverage pairings and use suggestive-selling techniques.
- Enter orders accurately in the POS system and in the appropriate sequence for kitchen preparation and delivery.
- Serve food and beverages using hand and tray service methods, including large trays, cocktail trays, and bus tubs.
- Observe and anticipate guests’ needs, check on guests regularly, and deliver and remove items promptly and accurately.
- Keep the assigned section clean and free of debris, maintain visual contact with the entrance, and provide timely service.
- Complete assigned side work, running side work, and additional daily tasks.
- Use sound judgment when addressing guest and team member concerns and inform the immediate supervisor about situations that cannot be handled directly.
- Know casino safety and emergency evacuation procedures for guests and team members.
- Coordinate food orders on the kitchen line and collect and serve ordered items to guest tables.
- Communicate with servers to take orders and carry out side-work functions required by menu items.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
