Station Training Manager

Worldwide Flight Services, Inc.•New, KY

31d•$75,000 - $80,000

About The Position

The Training Manager develops, delivers, and maintains effective training programs for new hires and tenured employees across critical ground-handling functions. The role ensures training plans align with company standards, customer requirements, operational needs, and regulatory standards, while maintaining accurate certification and compliance records. The Training Manager partners with station leadership to identify skill gaps, design targeted learning interventions, and evaluate training effectiveness. The position also supports continuous improvement through audits, performance-trend analysis, and corrective actions aimed at maintaining service quality and operational excellence.

Requirements

Bachelor's degree.
WFS or Carrier Instructor Certification.
Current qualification and experience on the training subject or learning plan.
Ability to work under pressure and adapt to constant changes in procedures.
Willingness to work overtime when needed.
Detail-oriented, with exceptional communication skills.

Nice To Haves

At least 6 months of related operational experience.
Excellent organizational and motivational skills.
Outstanding attention to detail and observation ability.
Valid qualification in occupational health and safety.
Exceptional communication and interpersonal abilities.
Ability to produce reports and develop relevant policies.
Good customer service skills.
Proficiency in Microsoft Office, especially Excel.
Warehouse experience.
GWAM of 35+ words per minute.

Responsibilities

Develop, deliver, and coordinate training programs for ramp, warehouse, passenger services, and other operational functions.
Maintain and manage training records, certifications, and re-certifications in internal and external platforms.
Conduct needs assessments to identify knowledge or skill gaps and create targeted training plans.
Ensure training materials reflect current company policies, customer requirements, and regulatory standards.
Partner with station and regional leadership to address performance issues through refresher or follow-up training.
Observe employees to evaluate training effectiveness and recommend improvements.
Audit compliance with company and airline training requirements and ensure access to GOMs, LOPs, and other reference materials.
Track and report training progress, milestones, and results to management.
Support quality initiatives by investigating service failures, reviewing corrective actions, and aligning future training to address recurring issues.
Communicate updates, bulletins, and procedural changes to staff clearly and promptly.