Station Manager

4b7387de-bc2d-4e53-8a80-6ed4a25ad36e•Provincetown, MA

About The Position

The Station Manager oversees and supports daily airport station operations, leading the team with a focus on safety, security, efficiency, and extraordinary customer service. The role manages all aspects of airline station operations, staffing, budgeting, training, performance planning, and relationships with airport authorities, agencies, and contract carriers. The manager also supports employee development and inclusion and communicates with departments and management. Attendance at regular corporate meetings in Hyannis may be required by telephone or through travel.

Requirements

Previous supervisory or management experience.
Experience with budgeting, interviewing, disciplinary action, performance planning, payroll, and scheduling.
Experience building and maintaining airport regulatory relationships.
Ability to enforce policies and procedures.
Must be able and willing to travel short and long distances and work non-standard hours, especially during special events.
Ability to understand the connection between the overall mission and daily tasks.
Proficient writing skills and adequate command of English grammar.
Excellent communication and customer service skills; ability to interact effectively with others.
Ability to work independently and adapt to changing work priorities.
Proficiency in Microsoft Word, Office, and Excel; basic computer skills.
Genuine desire to serve internal and external customers, build relationships, and work collaboratively.
Ability to multitask in a stressful environment.
Must meet station-agent basic qualifications: at least 18 years old and a high school diploma or equivalent.
If the location requires driving, such as for baggage delivery or fueling, must hold and maintain a driver's license valid in that location.
Must be able to lift up to 70 lbs.
Flexible schedule; the position often requires working nights, weekends, and holidays.
Must exhibit exceptional knowledge of Cape Air and embody the Cape Air MOCHA HAGoTDI spirit.

Responsibilities

Manage all facets of airline station operations.
Lead by demonstrating a positive attitude, integrity, appreciation for employees and customers, commitment to employee development and inclusion, recognition of others, job excellence, relationship building, kindness, and mindfulness of company goals.
Communicate responsibly and promptly with all departments and management.
Promote and support staff development.
Build and maintain positive business relationships with local airport authorities, agencies, and contract carriers.
Manage station staffing levels and budgeting.
Ensure employees meet initial and recurrent training requirements.
Interview prospective employees with Human Resources.
Conduct performance reviews and station performance planning.
Ensure excellent customer service and efficient station operations.
Attend regular corporate meetings in Hyannis as applicable, by telephone or by traveling as required.
Perform additional duties as assigned.