Station Manager

Dnata•Dallas, TX

About The Position

The Station Manager leads station operations, continuously optimizing operational efficiency and workforce productivity. The role promotes a safety-centric culture, maintains compliance with applicable authorities and company requirements, drives customer service, and ensures commitments to customers are met. The manager oversees station-level administration and operation of the SMS/IMS, directs management and supervisory staff, supports workforce acquisition and development, and manages station finances, staffing, communication, and customer relationships.

Requirements

Bachelor's degree or at least 6 years of related experience and/or training, or an equivalent combination of education and experience.
Full knowledge of airline ramp service handling procedures and aviation safety and security procedures.
Effective communication skills.
Analytical and organizational skills.
Proficiency in Microsoft Office.
Comfort working nights, weekends, holidays, and in all weather conditions.
Valid state driver's license and the ability to maintain other FAA/Airport-required identification, seals, or authorizations.
Pass a pre-employment drug screen and background check.
Travel as required.

Responsibilities

Lead a safety-centric culture through consistent execution and implementation of company resources and processes.
Administer and operate the SMS/IMS at the station level.
Ensure the station complies with company policies and procedures and follows the company's mission, vision, and values.
Ensure consistent practices for asset management, financial reporting, and compliance with state and local government regulations.
Direct management and supervisory staff responsible for the station's primary business functions.
Direct and participate in acquiring, training, and onboarding team members.
Use knowledge of current and future customers' SLAs and SGHAs to deliver on commitments.
Develop teams through succession planning, KPI achievement, coaching, ongoing training, and mentoring to improve performance and maximize potential.
Establish and maintain structured communication among departments, groups, and team members to support station commitments.
Interact with customers and obtain feedback to promote the station, assess customer satisfaction, and improve capabilities and processes.
Maintain appropriate staffing levels through effective use of flight and personnel schedules.
Encourage employee suggestions and participation in improving and growing the station, its processes, and its people.
Manage station finances, including capital expenditures, forecasting, budgeting, audit performance, and expense management.