Station Manager

dnata•Dallas, TX

2d•$60,000 - $65,000

About The Position

The Station Manager leads and continuously optimizes station operations and workforce productivity. The role promotes a safety-centric culture, maintains compliance with company policies and relevant authorities, drives customer service, and delivers on customer commitments. The manager oversees the station-level Safety Management System/Integrated Management System (SMS/IMS), directs management and supervisory staff, and is responsible for operational, personnel, customer, and financial performance. The position involves managing staffing and schedules, acquiring and developing team members, maintaining effective communication across departments, and engaging customers to gather feedback and improve station capabilities. It also includes responsibility for asset management, financial reporting, capital expenditures, forecasting, budgeting, audits, and expense management. The role requires travel as needed and work at night, on weekends and holidays, and in all weather conditions.

Requirements

Bachelor’s degree, or 6 or more years of related experience and/or training, or an equivalent combination of education and experience.
Full knowledge of airline ramp service handling procedures and aviation safety and security procedures.
Effective communication skills.
Analytical and organizational skills.
Proficiency in Microsoft Office.
Comfort working nights, weekends, holidays, and in all weather conditions.
Valid state driver’s license and ability to maintain FAA/Airport-required identification, seals, or authorizations.
Must pass a pre-employment drug screen and background check.
Ability to travel as required.

Responsibilities

Lead a safety-centric culture through consistent execution and implementation of company resources and processes.
Administer and operate the station-level SMS/IMS.
Ensure station compliance with company policies and procedures and alignment with the company’s mission, vision, and values.
Ensure consistent practices for asset management, financial reporting, and compliance with state and local government regulations.
Direct management and supervisory staff responsible for the station’s primary business functions.
Direct and participate in acquiring, training, and onboarding team members.
Use knowledge of current and future customer SLAs and SGHAs to deliver on commitments.
Develop teams through succession planning, KPI achievement, coaching, ongoing training, and mentoring.
Establish and maintain structured communication among departments, groups, and team members.
Interact with customers and obtain feedback to promote the station, measure customer satisfaction, and improve capabilities and processes.
Maintain appropriate staffing levels through effective flight and personnel scheduling.
Encourage employee suggestions and involvement in improving and growing the station, its processes, and its people.
Manage station finances, including capital expenditures, forecasting, budgeting, audit performance, and expense management.