State Print & Mail Manager

State of Montana•Helena, MT

About The Position

The General Services Division is seeking a Bureau Chief to lead the State Print & Mail Bureau (SPM), which provides preflight, print production, bindery, mail, and digital document services for the Enterprise. The position directly supervises the Operations Manager, provides vision and direction for 29 team members, and oversees a $13.5 million budget. Operating across two locations, SPM provides secure printing and related services to state agencies in compliance with statutes, administrative rules, agency protocols, and strict security requirements. The bureau also serves municipalities and qualifying 501(c)(3) organizations. The Bureau Chief provides executive oversight of preflight customer support and design, print production, mail operations, document digitization services, and print procurement and outsourcing. The role balances core operations, changing industry standards, and customer relations while applying statute, policy, and in-plant printing and mailing best practices. The Bureau Chief builds consensus with the Operations Manager and first-line managers to support strategic planning, forecasting, and production best practices. The role oversees operational planning, supply-chain readiness, emergency response, resource allocation, workforce development, budgeting, estimating, cost centers, and fiscal management. It also promotes data security, operational redundancy, safety, professionalism, and continuous improvement; maintains customer relationships; and collaborates with division leadership and state partners on service-level agreements, memoranda of understanding, and other agreements.

Requirements

Understanding of general principles of preflight, print production, mailing and USPS fulfillment standards, and digitization services.
Understanding of how to monitor and maintain data-handling integrity to protect State documents and personally identifiable information.
Ability to coordinate multiple mission-critical functions, including inventory, regulation and rate changes, equipment and process redundancy, professional development, and production operations.
Ability to supervise staff, including defining expectations, assigning work, coaching, and evaluating performance.
Knowledge of public procurement practices and ability to apply laws, rules, and policies to procurement decisions.
Ability to use different communication styles with diverse levels of management, stakeholders, and public forums, including crisis, collaborative, and strategic communications.
Ability to analyze data and processes to identify issues, improve efficiency, and strengthen internal controls.
Successful completion of a criminal background check.
Submission of a resume, cover letter, and three professional business references.

Responsibilities

Lead the State Print & Mail Bureau and provide vision and direction for its 29 team members.
Directly supervise the Operations Manager.
Oversee the bureau’s $13.5 million budget and fiscal management practices, including budgeting, estimating, and cost centers.
Provide executive oversight of preflight customer support and design, print production, mail operations, document digitization, and print procurement and outsourcing.
Facilitate strategic planning, forecasting, and implementation of production best practices with the Operations Manager and first-line managers.
Balance customer service with stewardship of State property and data, and promote a culture of safety, professionalism, and continuous improvement.
Ensure operational alignment with organizational goals, supply-chain readiness, and industry best practices.
Develop or maintain plans for emergency response, resource allocation, and workforce development.
Track State and federal funding principles and requirements.
Implement liability mitigation strategies, maintain rigorous data security standards, provide adequate operational redundancy, and strengthen contracted agreements.
Use incident command system principles to respond to issues and strategic planning to improve processes.
Promote early bureau involvement in agency projects, collaborate with customers on practical solutions, manage expectations, and reduce avoidable impacts to cost, quality, schedule, and operations.
Collaborate with Division leadership and State partners to develop service-level agreements, memoranda of understanding, and other agreements consistent with Department standards and State law.
Coordinate mission-critical functions including warehouse management and inventory, industry regulations and rates, equipment and process redundancy, professional development, and overall production operations.
Supervise staff by defining expectations, assigning work, coaching, and evaluating performance.
Apply public procurement practices, laws, rules, and policies to procurement decisions.
Analyze data and processes to identify issues, improve efficiency, and strengthen internal controls.