State Print & Mail Manager

State of Montana•Helena, MT

About The Position

The General Services Division (GSD) is seeking a Bureau Chief to lead the State Print & Mail Bureau (SPM), which provides preflight, print production, bindery, mail, and digital document services for the Enterprise. The Bureau Chief directly supervises the Operations Manager, provides vision and direction for 29 team members, and oversees a $13.5 million budget. Operating across two locations, SPM provides secure printing and related services to state agencies in compliance with statutes, administrative rules, agency protocols, and strict security requirements. The bureau also serves municipalities and qualifying 501(c)(3) organizations. Guided by statute, policy, and in-plant printing and mailing best practices, the Bureau Chief balances core operations, evolving industry standards, and customer relations while providing executive oversight of preflight, print production, mail, document services, and print procurement and outsourcing.

Requirements

Demonstrated organizational leadership, operational oversight, customer relations, and problem-solving abilities.
Understanding of general principles of preflight, print production, mailing and USPS fulfillment standards, and digitization services.
Understanding of how to monitor and maintain data-handling integrity to protect State documents and personally identifiable information (PII).
Experience or capability coordinating multiple mission-critical functions, including inventory, changing regulations and rates, equipment and process redundancy, professional development, and production operations.
Competence supervising staff, including defining expectations, assigning work, coaching, and evaluating performance.
Knowledge of public procurement practices, including applying laws, rules, and policies to procurement decisions.
Ability to communicate in different styles with diverse levels of management, stakeholders, and public forums, including crisis, collaborative, and strategic communications.
Ability to analyze data and processes to identify issues, improve efficiency, and strengthen internal controls.
Successful completion of a criminal background check.
Submit a resume, cover letter, and three professional business references.

Responsibilities

Lead the State Print & Mail Bureau and provide vision and direction for its 29 team members.
Directly supervise the Operations Manager and build consensus with the Operations Manager and first-line managers on strategic planning, forecasting, and production best practices.
Oversee preflight, print production, mail, document services, and print procurement and outsourcing.
Provide high-level operational planning to align work with organizational goals, supply-chain readiness, and industry best practices.
Develop or maintain plans for emergency response, resource allocation, and workforce development.
Oversee budgeting, estimating, cost centers, fiscal management practices, and adherence to State and federal funding principles and requirements.
Implement liability mitigation strategies, maintain rigorous data security standards, provide adequate redundancy, and strengthen contracted agreements.
Use incident command system (ICS) principles to respond to issues and strategic planning to improve processes.
Provide customer service while protecting operational capacity and capability; encourage early bureau engagement in agency projects and work with customers on practical solutions and expectations.
Collaborate with Division leadership and other State partners to develop service-level agreements (SLAs), memoranda of understanding (MOUs), and other agreements aligned with Department standards and State law.
Promote a culture of safety, professionalism, and continuous improvement.
Coordinate mission-critical functions, including warehouse management and inventory, changes to industry regulations and rates, equipment and process redundancy, staff development, and production operations.
Supervise staff by defining expectations, assigning work, coaching, and evaluating performance.
Analyze data and processes to identify issues, improve efficiency, and strengthen internal controls.
Submit a resume, cover letter, and three professional business references as part of the application.