State Health Insurance Assistance Program (SHIP) Counselor/Program Assistant
About The Position
The SHIP Counselor/Program Assistant provides clear, unbiased guidance to older adults and individuals with disabilities about Medicare and health insurance options. Counseling may be provided in person, by phone, or virtually. The position also supports the Director with program coordination, grant administration, data collection, reporting, and outreach activities. The role is part of a small team within MAG Aging & Family Services, the Area Agency on Aging serving Summit, Utah, and Wasatch communities. The position is described as part-time and involves helping community members make informed decisions while contributing to the administration of the SHIP program.
Requirements
- High school diploma or equivalent.
- Experience with Medicare, health insurance counseling, or aging services.
- Experience working with grants, data tracking, or program reporting.
- Strong organizational and outreach skills and attention to detail.
- Ability to manage confidential information with discretion and professionalism.
- Proficiency with basic computer applications, including Google Suite, email, spreadsheets, databases, and virtual meeting platforms.
- Excellent written and verbal communication skills.
- Must complete required SHIP counselor training and certification; Medicare training is provided.
- Ongoing participation in continuing education to maintain SHIP certification.
Nice To Haves
- College degree or equivalent professional experience.
- Background in nonprofit, public health, or social services.
- Bilingual or multilingual skills; Spanish is ideal.
Responsibilities
- Provide direct program support to the Director.
- Provide one-on-one, unbiased Medicare and health insurance counseling to community members in person, by phone, or virtually as needed.
- Help clients understand Medicare options, enrollment periods, benefits, and rights.
- Participate in community outreach events and presentations as needed.
- Assist with training outreach volunteers and interns and with ongoing mailing and newsletter outreach.
- Maintain accurate and confidential client records in accordance with SHIP and grant requirements.
- Assist with administering SHIP program grants and ensuring compliance with federal, state, and funding agency requirements.
- Maintain a calendar of necessary grant activities and manage SHIP program outreach supply inventory.
- Collect, track, and organize program data for grant reporting.
- Assist with preparing timely monthly, quarterly, and annual reports.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
