Financial Assistance Counselor

Northwest Missouri State University • Maryville, MO

6d • Onsite

About The Position

The Financial Assistance Counselor advises and counsels students, families, and the campus community while administering designated programs and procedures in the Office of Scholarships and Financial Assistance. The role also involves program coordination, processing, and oversight. The Counselor develops and maintains an understanding of guidance governing federal, state, and institutional financial assistance programs, works with a team to administer programs, and educates or trains other staff on designated programs.

The position is based in an office environment, generally from 8:00 a.m. to 5:00 p.m. with a one-hour lunch break. Occasional evening and weekend hours are required. The role includes limited supervision of student employees and use of typical office equipment.

Requirements

• High school diploma or equivalent and some coursework toward a bachelor's degree.
• Two years of related customer service or financial guidance experience; a bachelor's degree may be considered in lieu of experience.
• Strong interpersonal and group communication skills.
• Ability to multitask and work closely with others.
• Strong information technology skills.

Responsibilities

• Advise and counsel students, families, and the campus community in person, by phone, and through written correspondence, including email.
• Use available resources to provide information in group and one-on-one settings.
• Serve as a liaison for other University departments and related off-campus agencies.
• Develop and maintain a thorough understanding of guidance governing federal, state, and institutional financial assistance programs.
• Exercise professional judgment when applicable guidelines do not adequately address a situation.
• Keep updated on financial assistance trends and monitor changes to the Banner student information system.
• Administer designated programs and execute procedures within the Office of Scholarships and Financial Assistance.
• Coordinate efforts to administer designated programs and educate or train other staff regarding those programs.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED