Financial Assistance Coordinator
About The Position
The Financial Assistance Coordinator ensures prompt and accurate payment of Veterans’ eligible program expenses to third-party providers and maintains thorough records. The role coordinates Temporary Financial Assistance (TFA) payments for approved expenses in clients’ service plans, confirms payment receipt, and submits TFA materials weekly to the Financial Assistance and Quality Assurance Coordinator. It also maintains accurate payment and checkbook records, updates client files and HMIS, and conducts periodic peer-to-peer quality assurance audits to support SSVF Program compliance. The coordinator communicates with program colleagues and demonstrates exceptional customer service by placing children, families, Veterans, or clients first in support of Endeavors’ mission. The position requires regular acceptable attendance, a clear-record driver’s license, daily access to a vehicle without prior notice, and willingness to travel to various locations as business needs dictate. The posting lists the position as full-time in Dallas, Texas, with travel of up to 50% and any shift.
Requirements
- High school education or equivalent reading and writing skills.
- At least 6 months of experience in accounting, bookkeeping, and/or auditing; 1 year is preferred.
- At least 6 months of experience in a heavily customer-service-focused environment; 1 year is preferred.
- Regular and acceptable attendance as determined by the employer.
- A driver’s license with a clear record.
- Daily use of a vehicle without prior notice.
- Availability and willingness to travel to various locations as frequently as business needs dictate.
Nice To Haves
- Associate’s degree in accounting preferred.
- Experience with HMIS and VA Repository.
- Experience in a social service environment.
Responsibilities
- Coordinate and process Temporary Financial Assistance payments to third-party providers for approved expenses in clients’ service plans.
- Confirm receipt of payments and submit TFA materials weekly to the Financial Assistance and Quality Assurance Coordinator.
- Maintain ongoing communication with the Lead Case Manager, Lead Outreach and Intake Specialist, Financial Assistance Associate, and Program Manager.
- Conduct periodic peer-to-peer quality assurance audits of TFA, including check registers, TFA logs, client files, and HMIS, and make necessary corrections to ensure SSVF Program compliance.
- Maintain an accurate checkbook balance and keep detailed records of payments made.
- Promptly forward credit card receipts and appropriate forms to the accounting department.
- Update client case files and enter information into the HMIS database.
- Demonstrate exceptional customer service by placing the child, family, Veteran, or client first.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
