Medical Assistance Coordinator
About The Position
battleface is a humanity-focused travel insurance company that aims to connect people and the world through customized coverage. Its global assistance arm, Robin Assist, provides 24/7 support, medical coordination, and claims services for travelers. The Medical Assistance Coordinator provides real-time support to travelers and coordinates emergency travel and medical assistance cases. The role includes medical contacts and referrals, evacuation and transportation services, and collaboration with medical advisors, underwriters, and claims teams to determine appropriate outcomes based on policy coverage and patient needs. Coordinators follow established protocols, document case actions and next steps, help maintain the provider database, and contribute to process improvements, client onboarding, and service setup. This is a remote-first role on a team providing essential services 24 hours a day, seven days a week. The company emphasizes flexibility, innovation, collaboration, and a people-first culture.
Requirements
- Proven working experience in a travel or medical assistance coordinator role.
- Background in travel or insurance, with a strong understanding of industry terms and practices.
- A genuine love of helping people.
Responsibilities
- Provide real-time help and support to travelers.
- Identify problems and deliver solutions before, during, and after travel.
- Act as a front-line first responder for customer emergencies.
- Participate in shaping and refining assistance protocols.
- Manage emergency travel and medical assistance cases, including medical contacts and referrals, evacuation, and transportation services, while following established protocols.
- Collaborate with medical advisors, underwriters, and claims teams to determine outcomes based on policy coverage and patient needs.
- Clearly document actions, strategies, and next steps so team members can continue cases seamlessly.
- Help enhance and expand the provider database.
- Contribute to process improvements, client onboarding, and service setup.
Benefits
- Competitive benefits that support wellbeing and work-life balance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
