Medical Assistance Triage

Express Pain And Urgent Care • Dallas, TX

7d • Onsite

About The Position

Epic Pain Management is seeking an experienced, dependable, and detail-oriented Medical Assistant – Triage to join its clinical team at a new Dallas, Texas location. The role supports physicians, nurse practitioners, and physician assistants in a fast-paced pain management clinic. The Medical Assistant prepares patients for provider encounters, supports patient intake and triage, maintains accurate electronic medical records, and helps ensure efficient clinic operations and compassionate, high-quality patient care.

The position includes rooming patients; obtaining and documenting vital signs, pain assessments, medical histories, allergies, and medications; coordinating urine drug screening and specimen handling; preparing examination rooms and patients for procedures; assisting providers within the Medical Assistant’s authorized scope; reinforcing provider-directed instructions; and coordinating care, imaging, referrals, and follow-up appointments. The role also requires identifying and communicating relevant patient concerns or clinical findings to providers, maintaining confidential records in accordance with HIPAA and company policies, and following clinical safety and infection-prevention procedures.

This is an on-site, full-time position in Dallas, Texas, with a Monday–Friday schedule from 8:00 AM to 5:00 PM.

Requirements

• Previous experience as a Medical Assistant in a clinical setting is required.
• Experience with patient intake, triage, vital signs, and medication reconciliation.
• Working knowledge of medical terminology, anatomy, and clinical documentation.
• Proficiency with electronic medical record (EMR) systems.
• Strong typing, documentation, and computer skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage patient flow in a fast-paced clinical setting.
• Strong verbal and written communication skills.
• Professional, compassionate, and patient-focused attitude.
• Dependable and punctual, with the ability to work effectively as part of a clinical team.
• Ability to work on-site in Dallas, Texas, Monday through Friday.

Nice To Haves

• Previous pain management experience is strongly preferred.
• Certified or Registered Medical Assistant preferred.
• Familiarity with pain management procedures, medications, and patient assessments preferred.
• Experience with urine drug screening (UDS) and specimen collection preferred.
• Familiarity with Prescription Monitoring Program (PMP) documentation preferred.
• Bilingual English/Spanish highly preferred.
• Experience in pain management or interventional pain management.
• Medical Assistant triage and patient intake experience.
• Specialty medical practice experience.
• Experience with medication reconciliation, vital signs, and pain assessments.
• Experience with epidural steroid injections (ESIs), medial branch blocks, and radiofrequency ablations.
• Experience coordinating imaging and procedures, pre-procedure preparation, and medical clearance workflows.
• Experience with patient education and clinical documentation.

Responsibilities

• Greet patients, escort them to examination rooms, and support patient intake and triage.
• Obtain and accurately document vital signs, pain scores, chief complaints, and reasons for visits.
• Confirm and update medical and surgical histories, allergies, current medications, and medication changes; complete medication reconciliation.
• Document pain location, severity, duration, associated symptoms, treatment response, and relevant procedure follow-up information.
• Identify and promptly communicate abnormal vital signs, concerning symptoms, medication concerns, and significant changes in patient condition to providers.
• Prepare patients for provider encounters and review charts for missing or incomplete information.
• Enter and update patient information in the EMR, complete screening forms and questionnaires, and maintain accurate, organized, confidential records.
• Assist with urine drug screening collection, specimen labeling and processing, and required documentation according to established procedures.
• Assist with Prescription Monitoring Program reviews as directed and permitted by applicable requirements.
• Prepare examination rooms and supplies; assist providers with examinations, injections, minor procedures, and other clinical procedures within the Medical Assistant’s authorized scope.
• Assist with obtaining imaging reports, medical records, clinical documentation, and medical clearances as directed.
• Support coordination of procedures, imaging, referrals, and follow-up appointments.
• Reinforce provider-directed instructions concerning medications, procedures, imaging, and follow-up care; direct questions requiring clinical judgment to licensed clinical staff.
• Clean, disinfect, and restock examination rooms between patient encounters and follow infection-prevention and clinical safety procedures.
• Coordinate with providers, scribes, front desk personnel, and other medical assistants to maintain patient flow and support daily clinic operations.
• Perform additional clinical and administrative duties as assigned.

Benefits

• Paid time off (PTO) and paid holidays.
• 401(k) with a 4% employer match.
• Employer-paid medical insurance covering 80% of employee premiums.
• Optional low-cost dental, vision, and family plans.
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed