Triage Medical Assistant

Woodruff Institute Llc•Naples, FL

1d•$20 - $22

About The Position

The Triage Medical Assistant supports the efficiency and operation of The Woodruff Institute’s Dermatology & Facial Plastic Surgery practice. This role is part of the medical assistant team and supports clinical staff and the business operations of the medical office, providing personalized, quality care in an outpatient clinical setting. The position is primarily clerical and triage-focused, with clinical medical assistant duties performed when necessary if the employee is trained in the relevant procedures. The work environment is a fast-paced medical office with potential exposure to communicable diseases. Limited travel between practice locations may be required based on business needs or provider assignment.

Requirements

High school diploma or GED.
One to three years of experience in a customer service position.
Strong verbal and written communication skills.
Experience with medical scheduling and electronic medical records software.
Ability to multitask.
Customer focus, empathy, and compassion.
Attention to accuracy and detail.
Certification as a Medical Assistant, with recredentialing required every two years.
Ability to speak, read, and write English.
Must be legally authorized to work in the United States and provide necessary identification and work authorization documents.

Nice To Haves

One to three years of experience as a Medical Assistant.
One to three years of industry knowledge.

Responsibilities

Work as a team member within the medical assistant department and with all other departments.
Perform other related duties as assigned by physicians, physician assistants, or the administrative nurse supervisor or floor nurse supervisor.
Answer phones, triage patient phone calls, schedule appointments, and provide patients with test results.
Educate patients regarding treatment procedures, medications, and physicians’ instructions.
Manage electronic pathology logs.
Maintain the Medicare MIPS log for melanoma patients and report annually.
Report new neoplasms to the State of Florida.
Type and mail consultation letters, including new melanoma letters to primary care providers.
Handle prior authorization paperwork for prescriptions.
Perform and document office visit notes for photodynamic therapy (PDT).
Sort and log out specimens.
Sort and manage incoming faxes.
Monitor customer service expectations for all clinical aspects of the practice.
Perform clinical medical assistant duties when necessary, such as sick or vacation coverage, if trained in the clinical procedures.